HomeMy WebLinkAboutJuly 06, 2023 - Special CouncilTHE CORPORATION OF THE MUNICIPALITY OF BAYHAM
SPECIAL MEETING AGENDA
MUNICIPAL OFFICE
56169 Heritage Line, Straffordville, ON
Council Chambers – HYBRID
Thursday, July 6, 2023
6:30 p.m.
The July 6, 2023 Special Council Meeting will allow for a hybrid meeting function – you
may attend in person or virtually through the live-stream on the Municipality of Bayham’s
YouTube Channel: https://www.youtube.com/channel/UCpY8wjivr1zSsi0tvbgtUrg
1. CALL TO ORDER
2. DISCLOSURES OF PECUNIARY INTEREST & THE GENERAL NATURE THEREOF
3. CLOSED SESSION
3.1 In Camera
A. Confidential Verbal Item re litigation or potential litigation, including matters before
administrative tribunals, affecting the municipality or local board; Advice that is subject to
solicitor-client privilege, including communications necessary for that purpose (Ontario
Land Tribunal)
3.2 Out of Camera
4. REPORTS TO COUNCIL
A. Report DR-01/23 by Steve Adams, Manager of Public Works|Drainage Superintendent
re Petition for Drainage 1162991 Ontario Ltd. Concession 9 Pt Lots 23 & 24
B. Report DS-43/23 by Thomas Thayer, CAO re 2nd Quarter Report
C. Report CAO-38/23 by Thomas Thayer, CAO re 2023-2026 Bayham Community
Strategic Plan Adoption
D. Report CAO-39/23 by Thomas Thayer, CAO re Amendments to Joint Multi-Year
Accessibility Plan
E. Report CAO-40/23 by Thomas Thayer, CAO re 2022 Joint Annual Accessibility Status
Report
5. BY-LAW TO CONFIRM THE PROCEEDINGS OF COUNCIL
A. By-law No. 2023-057 Being a by-law to confirm all actions of Council
6. ADJOURNMENT
REPORT
DRAINAGE
TO: Mayor & Members of Council
FROM: Steve Adams, Manager of Public Works|Drainage Superintendent
DATE: July 6, 2023
REPORT: DR-01/23 SUBJECT: PETITION FOR DRAINAGE – 1162991 ONTARIO LTD. – CONCESSION 9, PT
LOTS 23 & 24
BACKGROUND
This Report is to present Council the Petition filed with the Clerk of the Municipality of Bayham
on June 15, 2023. The petition is signed by Curtis VanQuaethem, and is for drainage works for
lands owned by 1162991 Ontario Ltd., known as Concession 9 PT Lots 23 & 24 in the
Municipality of Bayham. This land is situated on east side of County Road 19, (Plank Rd.) north
of the recently developed parcels north of the Village of Eden.
Section 4(1) of the Drainage Act provides for a petition for the drainage by means of a drainage
works of an area requiring drainage as described in the petition may be filed with the clerk of the
local municipality in which the area is situate by:
(a) The majority in number of the owners, as shown by the last revised assessment roll
of lands in the area, including the owners of any roads in the area:
(b) The owner or owners, as shown by the last revised assessment roll, of lands in the
area representing at least 60% of the hectarage in the area;
(c) Where a drainage works is required for a road or part thereof, the engineer, road
superintendent or person having jurisdiction over such road or part, despite
subsection 61(5);
(d) Where a drainage works is required for the drainage of lands used for agricultural
purposes, the Director.
The Drainage Act provides that Council must give consideration to the petition and, within thirty
days (Section 5.1.a) of the filing, decide whether or not it will proceed. If Council decides not to
proceed then written notice of its decision must be sent to each petitioner. A petitioner may
appeal to the Ontario Drainage Tribunal if Council decides not to proceed, or if Council does not
act on the petition within 30 days.
It may be difficult for Council to make a decision on the validity of the petition as it is based on
definition of the “area requiring drainage”. Initially, the petitioner(s) define this area on the
petition they submit, however the area must be defined by an engineer at the “on-site meeting”
to determine the validity of the petition.
If the Municipality decides to proceed then written notice of its decision must be given to
(Section 5.16):
(a) each petitioner;
(b) the Clerk of each local municipality that may be affected;
(c) the Conservation Authority that may be affected;
(d) the Ministry of Natural Resources;
(e) The Ministry of Agriculture, Food & Rural Affairs.
The Municipality must appoint an engineer within sixty days (Section 8.3) of giving notice to
proceed. The choice of engineer is the decision of Council. When appointed by Council to
prepare a report on the drainage work, the engineer is to file said report within six (6) months
(Section 39.1) of the appointment.
Following the appointment the engineer must (Section 9.1) cause the Municipal Clerk to send a
written notice, specifying the time and place of an “on-site meeting”. The notice must be served
seven days prior to the proposed site meeting.
DISCUSSION
On behalf of the 1162991 Ontario Ltd., Curtis VanQuaethem is in the process of creating
building lots on the subject parcel. The property is located on the East Side of County Road 19
Plank Road, North of Eden Line just pact the recently developed lots. A viable outlet could
potentially be the Eden Branch ‘C’. Pending an on-site meeting and to confirm branch ‘C’ would
be the most viable outlet, the decision would come from the municipal engineer’s direction.
It is staff recommendation, if to proceed with the petition, to retain Spriets Associates Ltd. as the
municipal drainage engineer to move forward with this petition.
RECOMMENDATION
1. THAT Report DR-01/23 regarding the petition for drainage for the 1162991 Ontario
Ltd. be received;
2. AND THAT the Council of The Corporation of the Municipality of Bayham
acknowledges the filing with the Clerk of the Petition for drainage works from
1162991 Ontario Ltd., Curtis VanQuaethem;
3. AND THAT Council wishes to proceed with this matter and appoints Spriet
Associates Ltd., Engineers, to prepare a report on the proposed drainage area
pursuant to Section 5 and Section 8(1) of the Drainage Act, for Council’s
consideration.
Respectfully Submitted by: Reviewed by:
Steve Adams Thomas Thayer, CMO, AOMC
Manager of Public Works|Drainage Superintendent Chief Administrative Officer
REPORT
DEVELOPMENT SERVICES
TO: Mayor & Members of Council
FROM: Thomas Thayer, Chief Administrative Officer
DATE: July 6, 2023
REPORT: DS-43/23 SUBJECT: 2ND QUARTER REPORT
BACKGROUND
The purpose of this Report is to inform Council of the activities of Building Services for the
second quarter of the year for 2023.
Previously, this Report would have presented to Council the activities of both Building and
Drainage. This is the first Report where the two functions are being separated. Now that a
shared service is in place with Malahide for Building Services, it is expected that, commencing
for Q3 2023, the Chief Building Official (CBO) will provide the quarterly and end-of-year Building
reports.
The Manager of Public Works|Drainage Superintendent will be providing a Q2 2023 Drainage
report at the July 20, 2023 meeting and will continue to provide these stand-alone Information
Reports under a newly-established Drainage Report header.
DISCUSSION
Building Services
The summary of building permits issued in Q2 2023 is as listed in the chart below:
Year 2023 2022 2021
No. permits issued 34 42 80
Permit Fees $46,719 $48,557 $73,529
Construction Value $7,406,800 $8,837,000 $6,993,280
Houses 5 10 12
Farm Buildings 2 3 1
Other 27 29 69
Building statistics are consistent with Q2 2022 in regard to Permit Fees despite fewer permits
and a lower construction value. However, it is worth noting that Permit Fees are a three-fold
increase over Q1 2023, boosted by five (5) house permits and two (2) industrial permits
stemming from Site Plan Control applications. Lastly, although five house permits is down from
the two previous Q2s reported (2021 & 2022), it is above Q4 2022 and Q1 2023, which is
promising in the current monetary policy environment.
RECOMMENDATION
1. THAT Staff Report DS-43/23 re 2nd Quarter Report be received for information.
Respectfully Submitted by:
Thomas Thayer, CMO, AOMC
Chief Administrative Officer
REPORT
CAO
TO: Mayor & Members of Council
FROM: Thomas Thayer, Chief Administrative Officer
DATE: July 6, 2023
REPORT: CAO-38/23
SUBJECT: 2023-2026 BAYHAM COMMUNITY STRATEGIC PLAN ADOPTION
BACKGROUND
At Special Budget Meeting of Council on October 4, 2022, Council received Report TR-16/22 re
2023-2032 Capital Budget. The Report presented to Council a truncated version of the 2023-
2032 Capital Budget, which was presented in full in December 2022. The reason for the two-step
approval was due to the unknown status of the outstanding Disaster Mitigation and Adaptation
Fund grant application, which was unsuccessful. One of the Capital Items presented in Report
TR-16/22 was a Strategic Plan Update, scheduled in 2023 as Item GG-02, at a value of $30,000.
Council passed the following motion, in part:
Moved by: Councillor Chilcott
Seconded by: Deputy Mayor Weisler
THAT Staff Report TR-16/22 re 2023-2032 Capital Budget be received for information;
AND THAT Council approve the fourteen (14) Capital items identified in Report TR-16/22 for
2023 procurement;
In accordance, staff engaged Jennifer Kirkham to assist Bayham staff and Council with its
Strategic Plan review. As a representative of the University of Western Ontario’s Local
Government Program, Kirkham has experience reviewing and assisting municipalities with
strategic plan updates. She has worked with Elgin County in the recent past and has knowledge
of other lower-tier municipal strategic plans in Elgin County.
Based on preliminary discussions with staff, Council received Report CAO-12/23 re Strategic
Plan Update – Review of Proposed Initiatives at its February 16, 2023 meeting. The Report built
on the previous Strategic Plan and provided for draft Directions, Goals, Objectives, and
Proposed Initiatives for consideration and discussion. Council passed the following motion:
Moved by: Councillor Froese
Seconded by: Councillor Chilcott
THAT Report CAO-12/23 re Strategic Plan Update – Review of Proposed Initiatives be
received for information;
AND THAT Council approves the draft Strategic Directions, Goals, Objectives, and
Proposed Initiatives for the 2023-2026 Strategic Plan;
AND THAT the 2023-2026 Strategic Plan be brought before Council for consideration.
DISCUSSION
The final draft of the 2023-2026 Bayham Community Strategic Plan is attached hereto.
The Plan incorporates the previously-approved Strategic Directions, Objectives, and Initiatives
and utilizes select photos from around Bayham, emphasizing the landscape and key community
features and attractions.
The primary addition to the 2023-2026 Bayham Community Strategic Plan are Initiatives,
elaborated upon on pages 11-13 of the document and associated with specific Strategic
Directions and Objectives. These Initiatives provide Council, staff, and the community a level of
detail not found in the previous Strategic Plan. Key Initiatives include:
Improving communication
Encouraging strategic development
Encouraging a mix of housing types
Enhancing the Port Burwell East Beach
Rehabilitating the Port Burwell Lighthouse
Focusing investment on core infrastructure
Retiring the debt associated with the HMCS Ojibwa
The intent of Initiatives is that staff will be able to specifically identify in a Report to which
Initiative(s) an item applies, which will give Council and residents more information regarding
how the Municipality is adhering to and implementing its Strategic Plan during the current
Council term.
Staff recommend adoption of the 2023-2026 Bayham Community Strategic Plan as presented.
After adoption, it will be uploaded to the website under Studies for public consumption.
ATTACHMENTS
1. 2023-2026 Bayham Community Strategic Plan
RECOMMENDATION
1. THAT Report CAO-38/23 re 2023-2026 Bayham Community Strategic Plan Adoption
received for information;
2. AND THAT Council adopt the 2023-2026 Bayham Community Strategic Plan.
Respectfully Submitted by:
Thomas Thayer, CMO, AOMC
Chief Administrative Officer
1
Municipality of Bayham
Community Strategic Plan
2023-2026
22
CONTENTS
Introductory Letter 4
The Municipality 5
What the Municipality Has to Offer 6
Vision 7
Mission 8
Values 9
2023-2026 Strategic Directions 10
Quality of Place 11
Quality of Life 12
Quality of Governance 13
Contact 14
4
Bayham Municipal Council is pleased to present its 2023-2026 Strategic Plan!
The revised Community Strategic Plan builds on the success of the previous Plan.
Our plan will identify important goals and strategic directions Bayham will take over
the next three-plus years. In addition, our revised Plan will provide added detail regarding
key projects and Initiatives to ensure that Bayham continues to grow and thrive.
Important priorities for Council include increased communication and accessibility;
strategic partnerships and service delivery; sustainable development; and a long-term
financial perspective.
These areas of focus will result in a new Municipal website, consideration of
social media, expansion of recreation opportunities, continued rehabilitation
of core infrastructure, and the retirement of the debt associated with the
HMCS Ojibwa project.
Using this Plan as a roadmap, Bayham will position itself as well-resourced and
competitive, and a continuing contributor to the ongoing success of Elgin County.
We are excited to see what the future brings, and equally poised to
face opportunities and challenges head-on.
Welcome to Bayham, where Opportunity is Yours!
Mayor Ed Ketchabaw
INTRODUCTORY LETTER
FROM THE MAYOR
5
The Municipality of Bayham is a rural community in Elgin County, with a significant
waterfront on Lake Erie that allows for high quality recreation, tourism and quality of life
experiences and opportunities. The population in 2021 was approximately 7,100 residents,
and this is forecasted to grow to 7,800 by 2026.
The community has a history of modest population growth and economic development
related to agriculture and agri-business, tourism, local commercial services, trades and
related business activities. From a cultural perspective, Bayham has the Port Burwell
Marine Museum and Historic Lighthouse and related historical activities, along with a
range of parks, open spaces, trails and recreation facilities that add to the community’s
attractiveness and valued lifestyle.
The 2023-2026 Strategic Plan provides a guiding strategy for Council and the community
in realizing its future vision. It is designed to guide decision-making with respect to priority
setting and investment in programs and services, and facilitating positive change as the
needs of the community and its residents evolve.
Bayham has utilized its past Strategic Plans as a basis to establish municipal and
community priorities. It will continue to utilize this new Strategic Plan as one of several
important tools in supporting priority setting and community investment decision-making.
THE MUNICIPALITY
OF BAYHAM
6
• Municipal Services: Water, Storm Drainage,
Wastewater, Roads
• Economic Development Opportunities
• Agriculture and Agri-Business
• Service Oriented Governance
• Employment Opportunities
• Waterfront, Beaches, Boating, Fishing
• Community Centres, Parks & Green Spaces
• Sports Fields, Children’s Recreation Equipment
• Ball Diamonds
• Picnic Pavilions
• Trails: Historic, Art, and Waterfront
• Rural and Urban Living
• Tourism Opportunities
WHAT THE MUNICIPALITY
OF BAYHAM HAS TO OFFER
7
Bayham is a thriving and welcoming rural community offering a distinctive and
valued quality of life.
Bayham’s vision identifies the importance of being a thriving place - always striving
to grow, to improve and to excel in realizing its collective potential. Bayham welcomes
people from all backgrounds, both residents and increasingly important, tourists and
visitors. It is through this welcoming value that the community ensures all residents
are engaged in and experience an outstanding quality of life that is both distinctive to
Bayham and highly valued by its residents.
It is upon these foundational qualities that Bayham looks to its future, and that the
Municipality will undertake its governance responsibilities and public investments
on behalf of its residents.
VISION
8
Bayham will effectively invest the community’s
resources in public services and infrastructure
that achieve an enhanced resident quality of
life, innovative economic opportunities, and
improved visitor experiences.
As a municipality, Bayham’s Council has a unique role and
responsibility in working with the community, directly and
through collaborative efforts, to ensure that Bayham is
thriving, welcoming and delivers the quality of life that is
highly valued by its residents.
One important dimension of the mission is the ongoing
development of public infrastructure, economic strategies
and related perspectives that provide a strong foundation
for supporting agriculture and to attract and retain
businesses that support Bayham’s quality of life and
ongoing sustainability as a thriving community. Within
today’s economic environment, there is a distinct need to be
innovative in building the foundation for economic growth
and moving beyond what has been pursued historically.
As the economy changes, business preferences evolve and
the competition for economic development investment
intensifies, innovation becomes vital.
Also important in the mission, based on Bayham’s distinctive
waterfront, is to continually improve visitor experiences as
tourism continues to grow and contribute economic and
other important benefits to the community.
MISSION
9
VALUES
Bayham Believes In...
Agriculture and Business
In the importance of agriculture to our economic growth and well-being,
and the contributions of all our businesses in realizing the community’s
economic potential.
Building on Our Legacy
In the importance of recognizing the strengths and positive legacies of our
community in continuing to build a thriving future.
Community Engagement
In working to bring all dimensions of the community together to realize the
full potential of our people, businesses and organizations.
Inclusiveness and Caring
In promoting our community as caring, welcoming, safe and inclusive of
all its residents.
Innovative Culture
In developing an organizational culture that supports innovation, is open to all
people and new ideas, is progressive in its actions and embraces the potential
of our future.
Integrity
In ensuring the effective stewardship of the resources provided by the
community, being accountable for our decisions on behalf of the community,
and acting with integrity in all that we do.
Quality Community Services
In providing quality and efficiently delivered community services that meet
the evolving needs of our residents and visitors.
Values are a vital part of the Municipality’s decision-making.
They represent lenses through which all decisions should be
assessed in order to ensure that these decisions align with the
vision and mission and are focused on the identified priorities
moving forward.
10
Strategic Directions identify the key priority areas that the Municipality
will focus on advancing the achievement of the vision and mission.
These areas of focus will influence decision-making, community engagement and
investments, partnerships and other initiatives. The Strategic Plan also needs to
recognize that events and changes will emerge that will need to be considered as the
operating environment of the Municipality is dynamic, new funding and government
policies will emerge continuously, and some flexibility in the priorities will be needed
in moving forward.
2023 - 2026
STRATEGIC DIRECTIONS
Each Strategic Direction has objectives and initiatives associated with their
successful implementation over the next four years.
1. Quality of Place
Ensuring our public infrastructure strategies and investments enhance
the capacity of the community to retain current and to attract new
businesses and economic opportunities.
2. Quality of Life
Ensuring quality community services and supports are available that
meet the diverse and evolving needs and choices of our residents.
3. Quality of Governance
Ensuring the presence of a service oriented governance approach that
innovates, communicates effectively and continually builds community
affinity, cohesion and confidence.
11
1. QUALITY OF PLACE
Ensuring our public infrastructure strategies and investments enhance
the capacity of the community to retain current and to attract new
businesses and economic opportunities.
1.1
1.2
1.3
To invest in community infrastructure
initiatives that create an effective
foundation that contribute to
Bayham’s quality of life and
economic prospects.
To develop policies, plans and
strategies that continually enhance
the visitor experience to Bayham,
and increase the economic benefit of
tourism to the community.
To continually work to create
innovative opportunities and
strategies that attract new businesses
and retain current businesses.
Focus on core infrastructure based on the
Asset Management Plan and compliance
with legislation
Focus on strategically encouraging urban
development and growth
Rehabilitate the Port Burwell Lighthouse
Enhance the Port Burwell East Beach
Continue to work with Elgin County and
other organizations to increase business
attraction and retention (for example:
Elgincentives program, review of the
Community Improvement Program (CIP),
marketing, etc.)
OBJECTIVES INITIATIVES
2.1
2.2
2.3
To work collaboratively with
community organizations and others
in ensuring the availability of a diverse
range of passive recreational, heritage,
cultural and other community services
that contribute to enriching Bayham’s
valued quality of life.
To ensure, through planning and
related strategies, a diversity of
housing opportunities that meet the
needs of new and current residents.
To engage the community in raising
its value for and consciousness of
the environment through innovative
natural area, energy and other
environmental conservation initiatives.
Develop partnerships and education to
improve water sources and protection for
Fire Services
Ensure that the municipality is compliant
with the Accessibility for Ontarians with
Disabilities Act (AODA)
Enhance the Port Burwell East Beach
Strategic improvements to recreational
amenities to promote healthy living
Review and enhance the Emergency
Response Program
Encourage the development of affordable
housing, where applicable
Review of the Official Plan
Encourage a mix of housing types in any
proposed development
Review the Municipal Energy Plan
Continue to work closely with the Long
Point Region Conservation Authority on
local environmental ventures
Leverage opportunities to enhance green
technology (for example: charging stations)
12
Ensuring quality community services and supports are available that
meet the diverse and evolving needs and choices of our residents.
2. QUALITY OF LIFE
OBJECTIVES INITIATIVES
3.1
3.2
3.3
To undertake strategies and
technology and knowledge capital
investments that continuously
improve a service-oriented
governance approach in Bayham.
To continually demonstrate financial
responsibility to the community.
To strategically engage in
partnerships, joint ventures and
other collaborative activities that
leverage the Municipality’s resources
and capabilities in order to achieve
enhanced efficiencies and benefits for
the community and its residents.
Ensure the maintenance of knowledge
capital and establish department
succession planning
Continue to develop knowledge regarding
new innovative strategies in Fire Services
Continue to address and evaluate
technology and communication
opportunities
Actively seek and apply for grants to
support operational and capital projects
Pay off the remaining debt related to the
HMCS Ojibwa
Investigate options for moving services
to full cost recovery
Conduct a holistic review of own
source revenues
Review of the Procurement Policy
Initiate and review shared service
arrangements
Investigate public-private partnerships,
where applicable
Encourage ongoing networking with
provincial and federal partners and other
industry representatives
13
Ensuring the presence of a service oriented governance approach that
innovates, communicates effectively and continually builds community
affinity, cohesion and confidence.
3. QUALITY OF GOVERNANCE
OBJECTIVES INITIATIVES
14
Municipality of Bayham
56169 Heritage Line,
P.O. Box 160 Straffordville, ON N0J 1Y0
Tel: 519-866-5521
Email: bayham@bayham.on.ca
www.bayham.on.ca
CONTACT
INFORMATION
15
16
Municipality of Bayham
56169 Heritage Line,
P.O. Box 160 Straffordville, ON N0J 1Y0
Tel: 519-866-5521
Email: bayham@bayham.on.ca
www.bayham.on.ca
REPORT
CAO
TO: Mayor & Members of Council
FROM: Thomas Thayer, Chief Administrative Officer
DATE: July 6, 2023
REPORT: CAO-39/23
SUBJECT: AMENDMENTS TO JOINT MULTI-YEAR ACCESSIBILITY PLAN
BACKGROUND
Under the Accessibility for Ontarians with Disabilities Act, 2005, SO 2005, c11, as amended,
(AODA), municipalities are required to have an accessibility plan in place to address
accessibility matters including IASR requirements regarding General Requirements,
Information and Communications, Employment, Transportation, Design of Public Spaces, and
Customer Service.
During 2021, a Joint Multi-Year Accessibility Plan (MYAP) was developed by Elgin County and
its lower-tier partners for adoption by all councils. The MYAP covers 2021 through 2026 and is
meant as an accessibility road map for the identified period.
At its December 16, 2021 meeting, Council received Report CAO-55/21 re Joint Multi-Year
Accessibility Plan and passed the following motion:
Moved by: Councillor Donnell
Seconded by: Councillor Froese
THAT Report CAO-55/21 re Joint Multi-Year Accessibility Plan be received for
information;
AND THAT the Multi-Year Accessibility Plan be adopted as presented and posted on
the Municipal website.
DISCUSSION
At the June 13, 2023 meeting of Elgin County Council, the Accessibility Coordinator presented a
Report regarding amendments to the MYAP. The County Council Report is attached hereto and
outlines the amendments.
Elgin County Council motioned for each lower-tier municipality to receive the updated MYAP and
post same on the applicable Municipal website. In accordance, the revised MYAP is also attached
hereto, and staff are recommending receipt and direction to post the MYAP on the Municipal
website.
ATTACHMENTS
1. County Council Report re Additions to Joint MYAP for Elgin County Heritage Centre
2. Elgin County and Municipal Partners Joint Multi-Year Accessibility Plan for 2021-2026,
as revised
RECOMMENDATION
1. THAT Report CAO-39/23 re Amendments to Joint Multi-Year Accessibility Plan be
received for information;
2. AND THAT the Joint Multi-Year Accessibility Plan be adopted as presented, and posted
on the Municipal website.
Respectfully Submitted by:
Thomas Thayer, CMO, AOMC
Chief Administrative Officer
1
REPORT TO COUNTY COUNCIL
FROM: Sarah Savoie, Accessibility Coordinator
DATE: June 1, 2023
SUBJECT: Additions to Joint MYAP for Elgin
County Heritage Centre
Recommendation(s):
THAT Elgin County Council approve the amendments to the Elgin County and
Local Municipal Partners’ Joint Multi-Year Accessibility Plan 2021-2026 to
include accessibility progress, goals, and timelines specific to the Elgin County
Heritage Centre.
THAT the amendments be forwarded to Local Municipal Partners’ Councils to be
approved and filed.
Introduction:
Elgin County and its Local Municipal Partners (“LMPs”) prepared a Joint Multi-Year
Accessibility Plan (“Joint MYAP”) spanning 2021-2026 that outlines accessibility
progress, goals and timelines for all of Elgin County. It is recommended that the Joint
MYAP be amended to include accessibility progress, goals and timelines that are
specific to the Heritage Centre.
Discussion:
The Joint MYAP outlines accessibility progress and goals spanning 2021-2026. When
Elgin County and its LMPs were in the process of creating the Joint Multi-Year
Accessibility Plan there were progress, goals and timelines established that covered all
Elgin County departments, services, and facilities. The Heritage Centre is required to
have an Accessibility Plan in place when applying for provincial museum grants
including the Community Museums Operating Grant and Heritage Organization
Development Grant. While the Joint MYAP intends to cover all County departments and
facilities, in order to ensure a strong grant application, the Heritage Centre is
recommending amendments to the Joint MYAP to include progress, goals and timelines
that are directly relevant to the museum and its facilities and services.
2
Below is a list of all the amendments that are being recommended by the Heritage
Centre to include in the Joint MYAP:
General Requirements Goals
• Continue training of Heritage Centre staff, Elgin County Museum Advisory
Committee members, and volunteers on the AODA and Ontario Human Rights
Code as it pertains to people with disabilities
Timeline –Ongoing
• Continue training Heritage Centre staff, Committee members and volunteers on
AODA and OHRC
Information and Communication Progress
• Heritage Centre collaborates with Legislative Services Department and Cultural
Services Department staff to upload content to the website to ensure it is
compliant with the WCAG 2.0 Level A and AA requirements
Goals
• Following website redevelopment - develop robust accessible document training
strategy for website content uploaders onto the County Site, including Library
and Heritage Centre staff
• Provide social media training for Heritage Centre and Cultural Services staff for
web content accessibility to ensure that social media posts are compliant with the
IASR requirements
Timeline –Ongoing
• Provide social media training for Heritage Centre and Cultural Services staff
Employment Goals
• Continue to ensure that volunteer recruitment and onboarding for Heritage
Centre volunteers is compliant with the AODA requirements
• Update Heritage Centre volunteer application form to ensure public knows
accommodations and accessible formats and/or communication supports are
available upon request during the recruitment process for Elgin County Museum
Advisory Committee members and volunteers
3
Timeline –Ongoing
• Ensure volunteer recruitment and onboarding for Heritage Centre volunteers is
AODA compliant
Timeline –2021-2023
• Update Heritage Centre volunteer application form to ensure public knows
accommodations, accessible formats and/or communication supports are
available upon request during the recruitment process
Design of Public Spaces Progress
• Elgin County Heritage Centre constructed in 2017
o Building is equipped with designated accessible parking spaces, a
universal washroom, accessible door operators at entrances, paved
walkways and accessible ramp for barrier free path of travel
• Elgin County Heritage Centre continues to consider people with disabilities who
use mobility aids and wheelchairs when designing exhibits and displays to
ensure full access to facilities for all visitors
Goals
• Create Universal Washroom Emergency Call Button Alarm Procedure for all
County facilities equipped with universal washrooms
o Collaborate with Heritage Centre and Admin Building staff to ensure
procedure is implemented for universal washroom and training is provided
as needed
• Create Service Counter Design Guidelines including mobility device friendly
access to be shared with Local Municipal Partners
o Consider placement and location of information, signage, brochures etc.
o Redesign service counter area and desk in the Heritage Centre to make
more accessible for all visitors
Timeline –2021-2023
• Collaborate with Heritage Centre and Admin Building staff to implement and
provide training on procedure
4
Timeline –2024-2026
• Redesign of Heritage Centre service counter area
Customer Service Progress
• Considers people with disabilities when providing services to the public including
school group programs and public events
o Ensures exhibits, displays and facilities are accessible to all visitors, and
accommodations are made available upon request
Goal
• Ensure all Heritage Centre staff, Museum Advisory Committee members and
volunteers receive the accessible Customer Service Standard training
Timeline –Ongoing
• Training for Heritage Centre staff, Committee members and volunteers on
Customer Service Standard
Financial Implications:
No financial implications.
Alignment with Strategic Priorities:
Serving Elgin Growing Elgin Investing in Elgin
☒ Ensuring alignment of
current programs and services with community
need.
☐ Exploring different
ways of addressing community need.
☒ Engaging with our
community and other
stakeholders.
☐ Planning for and
facilitating commercial, industrial, residential,
and agricultural growth.
☐ Fostering a healthy
environment.
☒ Enhancing quality of
place.
☐ Ensuring we have the
necessary tools, resources, and
infrastructure to deliver programs and services now and in the future.
☒ Delivering mandated
programs and services efficiently and effectively.
5
Local Municipal Partner Impact:
Elgin County and all its Local Municipal Partners must post the Joint MYAP on their
websites. If the Joint MYAP is updated or amended, the new version should replace the
existing version that is posted on LMPs websites. LMPs may opt to present the changes
to their Councils for approval before adding the revised Joint MYAP to the website.
Communication Requirements:
Any updates or amendments to the Joint MYAP must be brought to the Joint
Accessibility Advisory Committee to consult on and approve. Once approved by the
Committee, the amendments will be taken to County Council. Upon approval by County
Council, the updated Joint MYAP will go to all the Local Municipal Councils to be
received for information and posted online.
Conclusion:
As outlined above, the recommended amendments to the Joint MYAP would ensure
specific progress, goals and timelines are included and will help to demonstrate the
Heritage Centres commitment to accessibility and compliance with the AODA. This will
help strengthen the grant application when applying to provincial museum grants.
All of which is Respectfully Submitted
Sarah Savoie Accessibility Coordinator
Approved for Submission
Stephen Gibson Chief Administrative Officer (Acting)
1
Elgin County and Local
Municipal Partners Joint
Multi-Year Accessibility
Plan 2021-2026
2
Table of Contents
Introduction ................................................................................................................... 3
Message from the Chief Administrative Officers .................................................... 3
Executive Summary ................................................................................................... 4
Statement of Commitment ........................................................................................ 4
Elgin County’s Previous Multi-Year Accessibility Plan .......................................... 5
Accessibility for Ontarians with Disabilities Act ..................................................... 5
Joint Accessibility Advisory Committee .................................................................. 6
Accessibility Coordinator.......................................................................................... 6
Plan Coordination and Implementation ................................................................... 6
Accountability: Evaluation, Reporting & Compliance ............................................ 7
Overview of IASR Requirements .............................................................................. 8
Part I – General Requirements............................................................................... 8
Part II – Information and Communications ........................................................... 9
Part III – Employment ............................................................................................. 9
Part IV -Transportation ......................................................................................... 10
Part IV.1 – Design of Public Spaces (Accessible Built Environment) .............. 11
Part IV.2 Customer Service .................................................................................. 12
County of Elgin ............................................................................................................ 13
Municipality of Bayham .............................................................................................. 20
Municipality of Central Elgin ...................................................................................... 23
Municipality of Dutton Dunwich ................................................................................. 28
Municipality of West Elgin .......................................................................................... 32
Town of Aylmer ........................................................................................................... 36
Township of Malahide ................................................................................................. 40
Township of Southwold .............................................................................................. 44
Communication ........................................................................................................... 47
Feedback ...................................................................................................................... 47
Contact Information .................................................................................................... 47
Appendix A: Accessible Maintenance Procedures .................................................. 48
Appendix B: Temporary Service Disruptions ........................................................... 51
3
Introduction
Message from the Chief Administrative Officers
On behalf of the Municipalities of Bayham, Central Elgin, Dutton Dunwich, West Elgin,
Aylmer, Malahide, Southwold, and the County of Elgin, we are pleased to present the
2021-2026 joint Multi-Year Accessibility Plan (MYAP). This plan will act as a guide for
the next 5 years, outlining our accessibility progress, goals and timelines.
The MYAP was created in accordance with the Accessibility for Ontarians with
Disabilities Act, 2005 (AODA) and the O.REG 191/11 Integrated Accessibility Standards
Regulation. We are proud of our accomplishments under our previous MYAPs, and look
forward to continuing to support accessibility initiatives and projects in our community.
The plan demonstrates our commitment to identifying, removing and preventing barriers
for persons with disabilities through accessibility planning, collaboration with the
community, and implementation of our accessibility goals and initiatives.
The plan was developed by incorporating feedback from the public, community
members with disabilities, and the Joint Accessibility Advisory Committee. The feedback
helps to ensure that the goals we have set out in the plan meets the expectations of the
members of our community.
We would like to take this opportunity to thank all that were involved in the creation of
this plan, and for the ongoing efforts of the Joint Accessibility Advisory Committee in
furthering our accessibility goals across the County of Elgin.
Through continuous achievements in accessibility, the County of Elgin and our seven
Local Municipal Partners will continue to work towards providing an accessible and
equitable environment, and community that encourages inclusion of all of its diverse
members. In doing so, we are taking the steps necessary to support the Provincial
Government’s plan to make Ontario fully accessible by 2025.
Sincerely,
Thomas Thayer, CAO Andy Grozelle, CAO
The Municipality of Bayham The Town of Aylmer
Paul Shipway, CAO Adam Betteridge, CAO
The Municipality of Central Elgin The Township of Malahide
Heather Bouw, CAO Lisa Higgs, CAO
The Municipality of Dutton Dunwich The Township of Southwold
Magda Badura, CAO Julie Gonyou, CAO
The Municipality of West Elgin The County of Elgin
4
Executive Summary
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the
County of Elgin and its Local Municipal Partners (LMP) have created a Joint Multi-Year
Accessibility Plan, which builds on the accomplishments of the previous MYAP plans.
The County and its LMPs continue to maintain compliance with the requirements under
the AODA and the Integrated Accessibility Standards Regulations (IASR). This plan
acts as an accessibility road map, detailing key initiatives and progress made, as well
as goals and timelines to be achieved over the next 5 years. It demonstrates the
commitment made to identifying, removing and preventing barriers for people with
disabilities. It is designed to create a more accessible and inclusive community.
The plan is available online at the County of Elgin’s website, as well as on all of the
Local Municipal Partner websites, and it is made available in an alternative format
and/or with communication supports, upon request.
Statement of Commitment
The County of Elgin, along with its Local Municipal Partners are committed to creating
and maintaining a barrier-free County where everyone can live, work and play. This
Joint Multi-Year Accessibility Plan, spanning from 2021 to 2026, will act as a roadmap
on our journey to meeting the Province’s mandate of a fully accessible Ontario by 2025.
This commitment of removing barriers that prevent people with disabilities from
accessing our goods, services and facilities was made through a streamlined,
collaborative approach in an effort to realize efficiencies from both a planning and
reporting perspective. Elgin County, along with its 7 Local Municipal Partners, are
committed to ensuring equal access and participation for people with disabilities.
We are committed to treating people with disabilities in a way that allows them to
maintain their dignity and independence. We are dedicated to meeting the needs of
people with disabilities in a timely manner. We will do so by removing and preventing
barriers to accessibility and by meeting, and where possible exceeding, our accessibility
requirements under Ontario’s accessibility laws.
Elgin County’s Previous Multi-Year Accessibility Plan
The County of Elgin’s previous Multi-Year Accessibility Plan was created and approved
by County Council in 2015 spanning to the end of 2020. During this time period, The
County of Elgin filed Accessibility Compliance Reports on a bi-annual basis to the
Ministry for Seniors and Accessibility (formerly the Accessibility Directorate of Ontario).
These reports were filed in 2015, 2017 and 2019, and were all under full compliance
with the Accessibility for Ontarians with Disabilities Act.
5
The previous Multi-Year Accessibility Plan, unlike the 2021-2026 iteration, focused only
on accessibility initiatives at the County level. Further, under the previous model each
Local Municipality was required to create their own Plan while preparing Annual
Accessibility Status Reports to their respective Councils. In looking forward to the
opportunity of renewing the Multi-Year Accessibility Plan, County staff wanted to take
the opportunity to streamline the annual reporting process, while also creating a truly
collaborative Joint Multi-Year Accessibility Plan.
Accessibility for Ontarians with Disabilities Act
The structure of the Joint Multi-Year Accessibility Plan is based upon requirements
outlined under the Accessibility for Ontarians with Disabilities Act. The AODA came into
effect in 2005 with a goal to make the Province of Ontario fully accessible to all by 2025.
The AODA is a law that sets out a process for developing and enforcing accessibility
standards.
Ontario is the first province and one of the first jurisdictions in the world to enact specific
legislation establishing a goal and time-frame for accessibility. It is also the first
jurisdiction to legislate accessibility reporting and to establish standards in areas like
employment, transportation and the design of public spaces.
These standards fall under the Integrated Accessibility Standards Regulation O. Reg
191/11 (IASR). The IASR are laws that government, businesses non-profits and public
sector organizations must follow to become more accessible and provide barrier-free
service delivery.
Every 3 years the Accessibility for Ontarians with Disabilities Act is reviewed by an
individual appointed by the Provincial government. In 2017, the Honorable David C.
Onley was selected to undertake this review. Over the course of 2018, Mr. Onley held
public consultations across the Province interviewing a wide array of individuals living
with disabilities, as well as those working in the realm of accessibility. In 2019, Mr.
Onley put forward 15 recommendations to the Minister of Seniors and Accessibility.
With the goal of a fully accessible Ontario by 2025 quickly approaching, it is apparent
that we as a Province are a far-cry from this 2005 vision. There is work to be done
across all sectors: public, not for profit and private. For those interested in where to read
more about the 15 recommendations made, visit: 2019 Legislative Review of the
Accessibility for Ontarians with Disabilities Act, 2005.
Progress has certainly been made across all of these sectors with work still to come in
the lead-up to and beyond 2025. As designated public sector leaders, the County of
Elgin, along with its Local Municipal Partners have important roles to play in making
continual and significant improvements relating to accessibility, not only in our built
environments, but also in the way we deliver our day-to-day services to our residents.
6
This Joint Multi-Year Accessibility Plan will act as our roadmap towards a fully
accessible Ontario for all.
Joint Accessibility Advisory Committee
The Joint Accessibility Advisory Committee (JAAC) is a public committee that is
comprised of people with disabilities, members of the community who are actively
involved in a disability related profession or are caregiver for a person with a disability,
and staff members from the County of Elgin and Municipality of Central Elgin. Advisory
Committee’s are only required for municipalities with a population of 10,000 or more.
The JAAC meets on a quarterly basis and the majority of the committee is represented
by people with disabilities. The purpose of the committee is to provide advice to
Councils on the removal and prevention of barriers, consult on the accessibility of
buildings, structure or premises, the Multi-Year Accessibility Plan, site plans and
drawings, and the implementation of accessibility standards and reports.
Accessibility Coordinator
The Accessibility Coordinator looks after accessibility in Elgin County, and collaborates
with its Local Municipal Partners on accessibility initiatives. The Accessibility
Coordinator provides consultation on accessibility related projects. The Accessibility
Coordinator is responsible for overseeing the implementation of accessibility standards
for the corporation as well as providing ongoing training. Further, the Accessibility
Coordinator works to identify accessibility issues, needs, resources and opportunities
for integrated accessibility planning to ensure best practices are being implemented.
The Accessibility Coordinator acts as the main point of contact for accessibility related
concerns across the County. Questions or concerns can be brought to the attention of
the Accessibility Coordinator via the Accessible Feedback Form or by directly contacting
them via email or phone (see the Contact Information section of the plan for details).
Plan Coordination and Implementation
Elgin County supports the goals of the AODA, which seeks to meet Ontario’s vision to
make the province accessible by 2025. The County strives to be more accessible and
inclusive for people with disabilities, and to ensure that accessibility measures are
undertaken throughout all facilities and business operations. Accessibility is an integral
part of all County initiatives, business practices, boards, committees, departments and
divisions. The County of Elgin and all participating Local Municipal Partners are
committed to fulfilling the accessibility requirements under the AODA and IASR.
The County’s Accessibility Coordinator is responsible for the development of this plan,
in consultation with the Joint Accessibility Advisory Committee, the public and persons
with disabilities. All staff have a role to play in identifying, removing and preventing
7
barriers. Employees who are engaged and knowledgeable are able to incorporate
accessibility considerations into their daily business practices.
The public and persons with disabilities were consulted via an online survey regarding
the establishment, reviewing and updating of the Joint Multi-Year Accessibility Plan.
48% of respondents were persons with disabilities. Questions were asked pertaining to
the County and all Local Municipal Partners concerning topics on:
• Use of service animals and support persons in County or LMPs facilities
• Barrier-free accessible feedback process and inclusive customer service
• Requesting accessible formats and communication supports
• Accessible and barrier-free websites and web content
• Barrier-free recruitment process and accommodations
• Barrier-free public spaces, accessible parking and accessible pedestrian signals
• Assurance of barrier-free municipal-owned facilities
• Accessible barrier-free transportation services (West Elgin)
Feedback was incorporated and taken to the Joint Accessibility Advisory Committee
(JAAC) to be reviewed and revised. Once the review by the JAAC and incorporation of
feedback was completed, the final Joint MYAP was presented to Council for approval.
The final version of the MYAP approved by Council will be available on the County of
Elgin and Local Municipal Partners websites for the public to access. The MYAP is
available in an accessible format and/or with communication supports, upon request.
Participating Municipalities
The Municipality of Bayham 56169 Heritage Line, PO Box 160
Straffordville, ON N0J 1Y0
The Municipality of Central Elgin 450 Sunset Drive, St. Thomas, ON N5R
5V1
The Municipality of Dutton Dunwich 199 Currie Road, Dutton, ON N0L 1J0
The Municipality of West Elgin 22413 Hoskins Line
Rodney, ON N0L 2C0
The Town of Aylmer 46 Talbot Street West, Aylmer, ON N5H
1J7
The Township of Malahide 87 John Street South, Aylmer, ON N5H
2C3
The Township of Southwold 35663 Fingal Line, Fingal, ON N0L 1K0
8
Accountability: Evaluation, Reporting & Compliance
The success of a Joint Multi-Year Accessibility Plan of this nature relies on having clear
and transparent methods of evaluating and reporting progress.
As laid out in the Integrated Accessibility Standards Regulation, designated public
sector organizations are required to report to their respective Council’s on an annual
basis in the form of Annual Accessibility Status Report highlighting any achievements
relating to accessibility they have realized in the previous year. In this instance, where
Local Municipalities are participating in a Joint Multi-Year Accessibility Plan, the Annual
Accessibility Status Report will be presented to County Council and circulated following
its receival and filing to all Local Municipal Council. These Annual Accessibility Status
Reports are publicly available on the County’s and LMPs websites.
Further, on a bi-annual cycle, all designated public sector organizations are required to
file Accessibility Compliance Reports with the Ministry for Seniors and Accessibility.
These Accessibility Compliance Reports come in the form of a fillable PDF, requesting
specific information on how the organization is meeting is requirements under the
AODA as well as the IASR. It is recognized that those in non-compliance with the
requirements of the AODA and IASR may be subject to administrative penalties.
Like the Annual Accessibility Status Reports, the Accessibility Compliance Reports
follow an open-government model and are made publicly available for residents to view
and provide feedback on.
This Joint Multi-Year Accessibility Plan will be reviewed at least once every five years.
Overview of IASR Requirements
Part I – General Requirements
Overview
General Requirements section of the IASR requires the County and LMPs to:
• Implement and maintain policies governing how the organization achieves or will
achieve accessibility by meeting its requirements under the AODA and the IASR
• Include a statement of organizational commitment to meet the accessibility needs
of persons with disabilities in a timely manner in their policies
• Establish, implement, maintain and document a Multi-Year Accessibility Plan,
which outlines the organization’s strategy to prevent and remove barriers and
meet its requirements under the IASR
• Incorporate accessibility design, criteria and features when procuring or acquiring
goods, services or facilities, except where it is not practicable to do so
9
• Ensure that training is provided on the requirements of the accessibility
standards referred to in the Integrated Accessibility Standards Regulation and on
the Ontario Human Rights Code as it pertains to persons with disabilities
Part II – Information and Communications
Information and communications play an integral role in service delivery across all
municipalities. It is imperative that information is shared in an accessible and barrier
free manner, so that all residents can access information that may impact their day to
day lives. It should be free of communication and technological barriers. The County
and LMPs will follow Universal Design principles and best practices when developing,
implementing and maintaining information and communication strategies. This includes
websites, print communications materials as well as face to face interactions.
Overview
The Information and Communications section of the IASR requires the County and
LMPs to:
• Ensure processes for receiving and responding to feedback are accessible to
persons with disabilities
• Provide or arrange for the provision of accessible formats and communications
supports for persons with disabilities
• Provide emergency procedures, plans or public safety information in an
accessible format or with appropriate communication supports
• Provide websites and web content conforming with the Web Content Accessibility
Guidelines (WCAG) 2.0 Level AA (live captioning and audio description are
excluded from the accessible web requirements under the IASR)
Part III – Employment
The County of Elgin and LMPs are committed to ensuring the employment life-cycle
(finding, getting and keeping a job) is as inclusive and barrier free as possible. Effective
workplaces provide diverse, inclusive and accessible employment experiences.
Accessible recruitment is a powerful tool, it improves our ability to communicate, brings
more people together and increases our competitive advantage as to not overlook
quality, qualified potential employees. Human Resources, in conjunction with hiring
directors and managers will work to ensure the County and Local Municipal Partners
provides prospective and current employees a barrier-free employment process.
Overview
The Employment section of the IASR requires the County and LMPs to:
• Ensure the recruitment, assessment and selection process is accessible and
barrier-free
10
o This includes notifying job applicants, when they are selected to
participate in an assessment or selection process that accommodations
are available upon request
• Notify successful applicants of our policies for accommodating employees with
disabilities
• Provide accessible formats and communication supports for employees required
to perform the employees job including information that is generally available to
employees in the workplace
• Provide Workplace Emergency Response Information to employees who have a
disability
• Provide documented Individual Accommodation Plans for employees with
disabilities
• Develop and have in place a Return to Work process for employees who have
been absent from work due to a disability
• Consider performance management, career development and advancement and
redevelopment for employees with disabilities
Part IV -Transportation
This section applies only to the Municipality of West Elgin. The Municipality is dedicated
to providing barrier free accessible transportation. The IASR put in place the
Transportation Standard with a goal of making it easier for everyone to travel. Designing
a transit system that provides universal access enables people with disabilities to have
more transportation options and allows them to fully participate in the community of
West Elgin. The Four Counties Community Transportation service recognizes the
diverse needs of all its riders and will respond by striving to provide services that are
accessible to all. The Municipality of West Elgin ensures that accessibility features and
criteria are accounted for as it relates to the design, procurement of goods, services and
facilities, and makes available all information pertaining to accessible equipment,
accessibility features of the vehicles, routes and services provided.
Overview
The Transportation Standard requires the Municipality to:
• Ensure universal access to specialized transportation provided by the
Municipality, that considers the abilities of its passengers and provides
accommodations as required
• Provide details on the accessibility equipment and accessibility features of
vehicles
• Give notice when there is a disruption of services or non-functioning accessibility
equipment and to take reasonable steps to accommodate people with disabilities,
as well as ensuring accessibility equipment is repaired as soon as practicable
11
• Provide training to employees, volunteers, third parties and all persons
participating in providing transportation services in The Municipality of West Elgin
• Notify riders of appointment booking and client cancellation policies
• Provide a detailed Emergency Preparedness and Response plan that ensures
drivers are prepared and the bus is equipped for emergency situations
• Permit riders to have services animals or support persons at no additional cost
Part IV.1 – Design of Public Spaces (Accessible Built Environment)
The County of Elgin and LMPs will strive to ensure that new facilities are designed and
built with Universal Design principles in mind. The Joint Accessibility Advisory
Committee reviews all new County and Local Municipal Partner facility projects to
ensure they are meeting relevant legislative requirements, while also looking for
opportunities to go above and beyond as it relates to barrier-free design.
The Integrated Accessibility Standards Regulation Design of Public Spaces Standard
(DOPS) works hand in hand with the Ontario Building Code to ensure all new buildings
and public spaces are barrier-free. Ontario Building Code Section 3.8: Barrier-Free
Design outlines design requirements for buildings including but not limited to barrier-free
paths of travel, washrooms (including universal), accessible signage, doorways and
ramps. The DOPS focuses on building exteriors and ensuring public spaces are easily
accessible to everyone including those with disabilities.
Overview
The Design of Public Spaces Standard requires the County and LMPs to:
• Meet the technical requirements as outlined in Part IV.1 for:
o Recreational trails and each access routes
o Outdoor public use eating areas
o Outdoor play spaces
o Exterior paths of travel (outdoor sidewalks and walkways, ramps, stairs,
curb ramps, depressed curbs, accessible pedestrian control signals, rest
areas)
o Off-street accessible parking
o Service counters, fixed queuing guides and waiting areas
• Meet the consultation requirements as outlined in Part IV.1 for:
o Recreational trails
o Outdoor play spaces,
o On-street parking
o Rest areas
• Consultation is required with the general public, individuals living with disabilities
as well as the Joint Accessibility Advisory Committee
12
Part IV.2 Customer Service
The County and LMPs are committed to providing a universally accessible customer
service experience to all of its residents. All members of the Elgin County and Local
Municipal Partner communities will receive equitable and barrier-free customer service
when interacting with municipal staff. All staff will receive training on how to provide
exceptional customer service to all residents including those living with disabilities.
Overview
The Customer Service Standard requires the County and LMPs to:
• Implement and maintain policies governing its provision of goods, services or
facilities, as the case may be, to persons with disabilities
• Ensure policies are consistent with barrier-free principles, providing goods,
services or facilities in a manner that respects the dignity and independence of
persons with disabilities
• Provide persons with disabilities equal opportunity to that of others to obtain, use
and benefit from the goods, services or facilities provided by the County or LMPs
• Allow the use of service animals and support persons to enable persons living
with disabilities to obtain, use or benefit from goods, services or facilities
• Provide timely notice of Temporary Service Disruptions by identifying the reason
for the disruption, its anticipated duration and a description of alternative facilities
• Provide training on how to interact and communicate with persons with various
types of disability, how to interact with persons with disabilities who use an
assistive device or require the assistance of a service dog, how to use equipment
or devices available on County or LMPs premises and what to do if a person
living with a disability is having difficulty accessing goods, services or facilities
• Create processes for receiving and responding to feedback about the manner in
which the County provides goods, services or facilities to persons with disabilities
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County of Elgin
Part I – General Requirements
Progress
• County Accessibility Policy (HR 2.130) updated in November 2016 to address
legislative changes to the Integrated Accessibility Standards Regulation (IASR)
inclusive of an organizational commitment
• Elgin County’s first Multi-Year Accessibility Plan created in 2015
• Annual Accessibility Status Reports created and presented to County Council
yearly from 2015-2020
• Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) in 2015, 2017 & 2019
• Ministry for Seniors and Accessibility file review audit in April 2018 stating full
compliance
o Audit included accessibility policies and procedures, training requirements,
accessible formats and communication supports and feedback processes
• Joint Accessibility Advisory Committee Terms of Reference update in 2019 and
was made available on the Accessibility page of the County’s website
• Integrated Accessibility Standards Regulation & Ontario Human Rights Code
training overhaul on the Moodle training platform in 2018
o Updated training modules to reflect legislative changes and best practices.
Training modules downloaded onto Elgin County Homes Surge Learning
training platforms
• New Council orientation training provided to a number of Local Municipal Partner
Council members in 2018
• County of Elgin Procurement Policy updated in 2020 to include appropriate
accessibility related verbiage
Goals
• Accessibility Policy review and update to meet in precise detail requirements
under the AODA and IASR while also including barrier-free best practices
• Continue training of Heritage Centre staff, Elgin County Museum Advisory
Committee members, and volunteers on the AODA and Ontario Human Rights
Code as it pertains to people with disabilities
• Look into recruiting new members to join the Joint Accessibility Advisory
Committee from the County of Elgin or Municipality of Central Elgin
o Discuss possibility of all LMPs having representation on the committee
• Continue to monitor ongoing and future IASR standards development review
committee recommendations and possible legislative changes (mirror in
respective policy updates and training updates as required)
14
o Specific consideration given to the newly proposed Health Care Standard
and how this might intersect with the long-term care portfolio of the County
• Create short, job-specific training modules to complement the standard, general
on-boarding accessibility training. Ensure enrolment process includes affiliated
training modules based on hiring department
o Employment standard focused training for Human Resources Staff &
hiring managers
o Design of public spaces & accessible design focused training for
engineering & facilities staff
o Procurement focused training for staff with purchasing authorization
o Customer service focused training for front line staff
o Information & communications training (specifically web accessibility
focused) training for staff with authoring & upload authority for the County
website
o Transportation training available for any local municipalities who add a
transportation service to their working portfolio
• Create Accessible Elections Guide template to be used by Local Municipal
Partners for 2022 Municipal Election including information on:
o Remote voting as well as in-person voting relating to the accessible built
environment and customer service standards under the IASR
o Customer service and accommodation support for staff
o Candidate information on accessibility and advertisements
Timelines
Ongoing
• Monitoring ongoing and future potential updates to the IASR via Standards
Development Committee Recommendations
• Continue training Heritage Centre staff, Committee members and volunteers on
AODA and OHRC
2021-2023
• Accessible Elections Guide (Q1 2022)
• Accessibility policies and procedures review and update
2024-2026
• Job specific training modules
Part II – Information and Communications
Progress
• Website redevelopment in 2017 to WCAG 2.0 Level A compliance
15
• County Council Reports and PowerPoint templates created in 2019 to meet
WCAG 2.0 Level AA requirements
• Administrative Services staff training on document accessibility in 2018 & 2019
• Request for Accessible Formats and Communication Supports Procedure
created in 2017
• Accessibility Feedback Procedure & Feedback Form updated in 2018
• Heritage Centre collaborates with Legislative Services Department and Cultural
Services Department staff to upload content to the website to ensure it is
compliant with the WCAG 2.0 Level A and AA requirements
Goals
• Continue to work towards WCAG 2.0 AA compliance - with a particular focus on
a website redevelopment and significant content review - PDF’s / pages that can
be removed or moved into HTML content
o website scanning tool will significantly assist in leveraging analytics to
identify pages that are rarely/ never being viewed
o Utilize accessibility tools and third-party screening software to determine
where remaining compliance issues are
• Following website redevelopment - develop robust accessible document training
strategy for website content uploaders onto the County Site, including Library
and Heritage Centre staff
o Provide template of training to LMPs to use to train staff
o Develop guide for third parties on accessible documents (PDFs)
o Update guide on how to create accessible Word and PDF documents
• Review and update Request for Accessible Formats and Communication
Supports Procedure
• Provide guided or one-on-one training on maintaining website compliance and
accessible documents as needed/as requested to County staff and LMPs
• Provide social media training for Heritage Centre and Cultural Services staff for
web content accessibility to ensure that social media posts are compliant with the
IASR requirements
Timelines
Ongoing
• Provide social media training for Heritage Centre and Cultural Services staff
2021-2023
• Redevelop website so it better meets the WCAG 2.0 Level AA requirements
(2023)
• Provide in-depth training on maintaining accessibility on the website and creating
accessible documents
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o Update existing training to ensure it adheres to industry best practices
2024-2026
• Review and update Request for Accessible Formats and Communication
Supports Procedure
Part III – Employment
Progress
• All job postings let the public know that accommodations are available upon
request during the recruitment process
• Accommodations in the Workplace Policy updated in 2014 to reflect legislative
updates – encompassing vast majority of Employment standard requirements
• Emergency Workplace Response for Employees with Disabilities Policy created
in 2012
Goals
• Review and update Accommodations in the Workplace Policy to reflect industry
best practices and include S.32 from the IASR “Redeployment”
• Review and update Emergency Workplace Response for Employees with
Disabilities Policy to reflect industry best practices
• Create new Return to Work Process and Return to Work Plan for employees
• Update Human Resources Policy 3.10 “Hiring Procedure” and Human Resources
Policy 3.20 “Posting, Advertising and Reporting” to include relevant recruitment,
assessment and selection requirements under the IASR
• Update Human Resources Policy 4.80 “Performance Appraisal for all Staff” to
include relevant sections of the IASR S. 30 “Performance management” and S.
31 “Career development and advancement”
• Continue to monitor potential changes to the Employment Standard under the
IASR as a result of 2018 Standards Development Committee (SDC) review
• Continue to ensure that volunteer recruitment and onboarding for Heritage
Centre volunteers is compliant with the AODA requirements
• Update Heritage Centre volunteer application form to ensure public knows
accommodations and accessible formats and/or communication supports are
available upon request during the recruitment process for Elgin County Museum
Advisory Committee members and volunteers
Timelines
Ongoing
• Monitor potential changes to Employment standard from 2018 SDC Review
17
• Ensure volunteer recruitment and onboarding for Heritage Centre volunteers is
AODA compliant
2021-2023
• Create new Return to Work Process and Return to Work Plan (2021)
• Review and update:
o Accommodations in the Workplace Policy
o Emergency Workplace Response for Employees with Disabilities
• Update Heritage Centre volunteer application form to ensure public knows
accommodations, accessible formats and/or communication supports are
available upon request during the recruitment process
2024-2026
• Update Human Resources Policies 3.10, 3.20 and 4.80
Part IV.1 – Design of Public Spaces
Accessible Built Environment
Progress
• Created:
o Elgin County Accessible Playground Consultation Document
o Elgin County Recreational Trails Consultation Document
o Elgin county Accessible On-Street Parking Standard
o Elgin County Rest Areas Consultation Document
All acting as design guidelines for Elgin County and local municipal
partners including technical requirements, opportunities for best
practices to go above and beyond compliance levels and
incorporated consultations from members of the public, individuals
living with disabilities as well as the Joint Accessibility Advisory
Committee
• New Elgin County Provincial Offences Administration building built in 2018 -
entirely barrier-free equipped with universal washroom and accessible court
room
• Council approval for Main entrance project
• Elgin County Heritage Centre constructed in 2017
o Building is equipped with designated accessible parking spaces, a
universal washroom, accessible door operators at entrances, paved
walkways and accessible ramp for barrier free path of travel
• Elgin County Heritage Centre continues to consider people with disabilities who
use mobility aids and wheelchairs when designing exhibits and displays to
ensure full access to facilities for all visitors
18
• Secured funding under the Enabling Accessibility Fund in the form of $100,000 in
2020 for a new universal washroom in the County Administration Building
basement
o providing fully barrier-free washroom facilities for the first time on this floor
level for staff and members of the public
• Installed adult sized change table in Shedden Library in 2018
• County Administration Building Accessibility Lift Procedure created in 2016
• Accessible Maintenance Procedure created and attached as Appendix A
Goals
• Create Service Counter Design Guidelines including mobility device friendly
access to be shared with Local Municipal Partners
o Consider placement and location of information, signage, brochures etc.
o Redesign service counter area and desk in the Heritage Centre to make
more accessible for all visitors
• Create Universal Washroom Emergency Call Button Alarm Procedure for all
County facilities equipped with universal washrooms
o Collaborate with Heritage Centre and Admin Building staff to ensure
procedure is implemented for universal washroom and training is provided
as needed
• Continue to monitor potential funding opportunities for the built environment
relating to accessibility under the Enabling Accessibility Fund, Ontario Trillium
Foundation, Canadian Tire Jumpstart, Investing in Canada Infrastructure
Program at both the County and Local level
• Create Facility Accessibility Audit Standards spanning across all County of Elgin
facilities including the Administration Building, Heritage Centre, POA Building, all
County long-term care homes and County library facilities
o Implement a Facility Audit Schedule outlining how often County facilities
should be reviewed
o Develop design standards in line with Integrated Accessibility Standards
Regulation (IASR) as well as Ontario Building Code (OBC) requirements
for the accessible built environment outlining areas of improvement for all
County facilities
o Alternatively adopt a commonly used municipal Accessibility Design
Standards document to base these audits off of (see City of Guelph
Facility Accessibility Design Manual, City of London Facility Accessibility
Design Standards etc.)
o Use these tools to inform barrier-free facility improvement
recommendations
19
• Incorporate barrier-free transportation initiatives and infrastructure in the future
Elgin County Transportation Master Plan
• Administration Building renovation project:
o Elevator project projected to start in November 2021
Timelines
Ongoing
• Monitor potential funding opportunities for the accessible built environment
• Monitor timing and implementation for Elgin County Transportation Master Plan
2021-2023
• Service Counter Design Guidelines
• Universal Washroom Emergency Call Button Alarm Procedure
o Collaborate with Heritage Centre and Admin Building staff to implement
and provide training on procedure
• Accessible elevator project in County Administration Building (2021-2022)
2024-2026
• Facility Accessibility Audit Standards
• Redesign of Heritage Centre service counter area
Part IV.2 Customer Service
Progress
• Complete overhaul of the on-boarding accessibility training across the
corporation, creating new accessibility module including customer service best
practices
• Considers people with disabilities when providing services to the public including
school group programs and public events
o Ensures exhibits, displays and facilities are accessible to all visitors, and
accommodations are made available upon request
• County Accessibility Policy (HR 2.130) updated in November 2016 providing
appropriate requirements as it relates to the Customer Service Standard
• Created Accessibility Feedback Procedure and Accessibility Feedback Form
(2018)
• Created Accessibility Training Procedure (2017)
• Created Service Animals in the Workplace Procedure (2017)
• Created Assistive Device Procedure – Administration Building lift (2017)
• Created Support Persons Procedure (2017)
• Temporary Service Disruptions Procedure created and attached as Appendix B
20
Goals
• Accompanying the goals laid out in the General Requirements Section as it
relates to job specific training, create a customer service focused training module
for all County staff to complete in addition to the standard on-boarding
accessibility training
• Ensure all Heritage Centre staff, Museum Advisory Committee members and
volunteers receive the accessible Customer Service Standard training
• Review and update Service Animals in the Workplace Procedure to reflect new
industry best practices
• Review Accessibility Feedback Procedure and Form to ensure it is in-line with
Corporate Communications Strategy moving forward
• Ensure Temporary Service Disruption Procedure is included in communications
related on-boarding training
• New platform lift installed in Old South elevator shaft to ensure rear entrance
remains accessible after completing Administrative Building Renovations
Timelines
Ongoing
• Training for Heritage Centre staff, Committee members and volunteers on
Customer Service Standard
2021-2023
• Customer service focused training module
• Review and update Service Animals in the Workplace Procedure
• Ensure Temporary Service Disruption Procedure is included in communications
related to on-boarding training
• Updated Administration Building Lift Procedure when Administration Building
Project is complete
2024-2026
• Review Accessibility Feedback Procedure and Form
21
Municipality of Bayham
Part I – General Requirements
Progress
• Municipality of Bayham adopted a Multi-Year Accessibility Plan in 2015,
applicable for 2015-2020
• An update to the Multi-Year Accessibility Plan was completed in 2018.
• Annual Status Report for 2020 on the Municipal website
• Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) in 2015, 2017 & 2019
• Council orientation training provided to Bayham Council in 2018
Goals
• Work with Elgin County on an Accessible Elections Guide for the 2022 Municipal
and School Boards Election
• Work with Elgin County and other Elgin County lower-tier municipalities on a
Joint Elections Plan, if deemed applicable
• Continue to monitor ongoing and future IASR standards development review
committee recommendations and possible legislative changes
Timelines
Ongoing
• Monitoring ongoing and future potential updates to the IASR via Standards
Development Committee Recommendations
2021-2023
• Accessible Elections Guide (Q1 2022)
• Joint Elections Plan (Q1-Q2 2022)
• Ongoing Accessibility Policy reviews and updates as deemed necessary
Part II – Information and Communications
Progress
• Website redevelopment to WCAG 2.0 Level A compliance
• Accessible Formats and Communications processes established
Goals
• Continue to work towards WCAG 2.0 Level AA compliance including potential for
website revamp in 2023-2024
o Current focus on colour contrasting and determining degree of PDF scan
and review requirements
22
o Current website may not be fully compatible with common site crawling
applications (Monsido & SiteImprove)
• Review and update processes for gathering feedback on web accessibility and
document format accessibility
Timelines
2021-2023
• Review and update processes for gathering feedback on web accessibility and
document format accessibility
• Commence process for a website revamp to ensure compliance
2024-2026
• Continue with website revamp processes if not complete by Q4 2023
Part III – Employment
Progress
• All job postings let the public know that accommodations are available upon
request during the recruitment process
• Accommodations language in Bayham Health & Safety Policy updated in 2016
Goals
• Review and update Accommodations in the Workplace Policy to reflect industry
best practices
• Continue to monitor potential changes to the Employment Standard under the
IASR as a result of 2018 Standards Development Committee (SDC) review
Timelines
Ongoing
• Monitor potential changes under IASR and AODA
2021-2023
• Review and update Accommodations in the Workplace Policy
Part IV.1 – Design of Public Spaces
Accessible Built Environment
Progress
• Renovation and accessibility upgrades to Straffordville Community Centre and
Municipal Office in 2016
• Grant received and process commenced for expansion of Straffordville
Community Centre including accessible public amenities
23
• Ongoing sidewalk improvements as part of Bayham’s capital program
Goals
• Completion of Straffordville Library Accessible Lift in 2021 (grant for project was
a 2019 grant)
• Touchless retrofits identified in 2022-2031 capital budget
• Straffordville Community Centre works to be completed in 2022-2023 including
accessible public walking trail
• Planned upgrades to Port Burwell ball diamond and tennis court
Timelines
Ongoing
• Ongoing sidewalk improvements as part of Bayham’s capital program
• Monitor grant opportunities for accessible built environment projects
2021-2023
• Straffordville Community Centre works to be completed in 2022-2023 including
accessible public walking trail
• Planned upgrades to Port Burwell ball diamond and tennis court
Part IV.2 Customer Service
Progress
• Upgrades to Straffordville Community Centre / integration of Municipal Office and
associated accessibility features
• Website redevelopment to WCAG 2.0 Level A compliance including sections
regarding Accessibility and Service Animals within facilities
Goals
• Review Accessibility Feedback processes to ensure compliance with accessibility
needs and requirements
• Council Chamber upgrades identified in 2025 for facilitation of hybrid meetings
Timelines
2021-2023
• Review Accessibility Feedback processes to ensure compliance with accessibility
needs and requirements
2024-2026
• Council Chamber upgrades identified in 2025 for facilitation of hybrid meetings
24
Municipality of Central Elgin
Part I – General Requirements
Progress
• Updates to Accessibility Policy in 2016 to address legislative changes to the
(IASR) inclusive of an organizational commitment
• Council adopted Multi-Year Accessibility Plan for 2016-2021
• Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) for years 2015, 2017
and 2019 as required by the Ministry
• Accessibility training provided during on-boarding which is given by Human
Resources staff covering Accessibility for Ontarians with Disabilities Act (AODA),
Integrated Accessibility Standards Regulation (IASR) and Ontario Human Rights
Code (OHRC) requirements
• As a member of County of Elgin/Central Elgin Joint Accessibility Advisory
Committee (JAAC)
o Terms of reference were updated in 2019
• Developed Guide to Accessibility Requirements for purchasing goods, services
and facilities for the Municipality of Central Elgin
Goals
• Investigate updating accessibility training modules, possibly online training
platform with updated modules and accurate, automated record tracking
• Review and update Accessibility Policy to reflect industry best practices,
continuing to meet AODA and IASR requirements
• Create an Accessible Municipal Elections Guide for 2022
Timelines
Ongoing
• Monitoring ongoing and future potential updates to the IASR via Standards
Development Committee Recommendations
2021-2023
• Accessible Municipal Elections Guide (2022)
2024-2026
• Accessibility training updates
25
Part II – Information and Communications
Progress
• Investigated options for accessible document training
• Implementation of alternative format request form
Goals
• Website redevelopment maintaining WCAG 2.0 Level AA compliance (2021)
• Review and upgrade where needed, request for accessible formats and
communications supports procedure
Timelines
2021-2023
• Accessible document training
2024-2026
• Continue to update and revise policies as needed to meet AODA and IASR
requirements
Part III – Employment
Progress
• All municipal job postings provide a clause to let the public know that
accommodations are available upon request during the recruitment process
• Created Emergency Workplace Response for Employees with Disabilities Policy
(2013)
• Created Accommodations for Employees with Disabilities Policy (2016)
Goals
• Update Emergency Workplace Response for Employees with Disabilities Policy
• Ensure that Human Resources Policies reflect best practices and IASR
requirements
Timelines
Ongoing
• Continue to ensure that Human Resources Policies reflect best practices and
IASR requirements
2021-2023
• Continue to update and revise policies as needed to meet AODA and IASR
requirements and industry best practice
26
Part IV.1 – Design of Public Spaces
Accessible Built Environment
Progress
In consultation with the County of Elgin/Central Elgin Joint Accessibility Advisory
Committee (JAAC), the Municipality of Central Elgin is able to utilize the following
documents in place of their respective consultation requirements as outlined above
• Elgin County Accessible Playground Consultation Document
• Elgin County Recreational Trails Consultation Document
• Elgin County Accessible On-Street Parking Standard
• Elgin County Rest Areas Consultation Document
Recreational trails and each access routes completed since 2016 include:
• Trail under bridge on Belmont Road at Kettle Creek Drive
• Turvey Park walking and access trails (asphalt)
• Eastwood Park trails
Outdoor public use eating areas
• None
Outdoor play spaces completed since 2016 include:
• Turvey Park which incorporated accessible play features
Exterior paths of travel (outdoor sidewalks and walkways, ramps, stairs, curb ramps,
depressed curbs, accessible pedestrian control signals, rest areas) completed since
2016 includes:
• Belmont Road Crosswalk
• Bridge Street Crosswalk
• Freeman Court Sidewalk
• Crescent Avenue Sidewalk
• Woodland Road Sidewalk
• Battram Avenue Sidewalk
• Lynhurst Avenue Sidewalk
• Hillcrest Avenue Sidewalk
• George Street Sidewalk
• Hill Street Sidewalk
• High Street Sidewalk
• Compass Trail Sidewalk
27
• Old Field Lane Sidewalk
• Lincoln’s Cove Sidewalk
• Snyders Avenue Sidewalk
• Helen Court Sidewalk
• Walkway from Helen Court to West Street
• Robin Ridge Drive Sidewalk
Off-street accessible parking completed since 2016 include:
• Little Beach Parking Area (3 spaces)
• Main Beach Parking Lot (2 spaces)
• Visitor Centre Parking Lot (3 spaces)
Service Counters, fixed queuing guides and waiting areas completed since 2016
include:
• Visitor Centre
To meet the consultation requirements as outlined in Part IV.1 for
• Recreational trails
• Outdoor play spaces
o Eastwood Park Open House to support park development
• On-street parking
o Main Beach and Little Beach Parking areas consultation with the County
of Elgin/Central Elgin Joint Accessibility Advisory Committee (JAAC)
• Rest areas
o All portable washrooms in rest areas have accessible features
Goals
• Continue to explore and monitor potential funding opportunities for the built
environment relating to accessibility under the Enabling Accessibility Fund,
Ontario Trillium Foundation, Canadian Tire Jumpstart and Investing in Canada
Infrastructure Program
Timelines
Ongoing
• Monitoring of potential funding opportunities
28
Part IV.2 Customer Service
Progress
• Created Alternative Format Request Form -Accessibility Standards for Customer
Service
• Created Compliant/Suggestions Form -Accessibility Standards for Customer
Service
• Created Accessibility Training Procedure (2017)
• Developed Best Practices and Procedures pamphlet -Accessibility Standard for
Customer Service
Goals
• As noted under General Requirements Section, continue to investigate updating
accessibility training modules, possibly online training platform with a focus on
customer service for all staff to complete in addition to the standard on-boarding
accessibility training
• Ensure Temporary Service Disruption Procedure is included in on-boarding
training for staff responsible for corporate communications
Timelines
2021-2023
• Investigate customer service focused training module
• Review and update customer service related policies and procedures as needed
2024-2026
• Continue to review and monitor procedures and policies
29
Municipality of Dutton Dunwich
Part I – General Requirements
Progress
• Accessibility Policy updated in 2018 to address legislative changes to the
Integrated Accessibility Standards Regulation (IASR) inclusive of an
organizational commitment providing staff with direction on implementing these
expectations
• Multi-Year Accessibility Plan created in 2016 and expires at the end of 2021
• Annual Accessibility Status Report updated 2019 and adopted by Council
• Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) in 2015, 2017 & 2019
• Accessibility on-boarding training provided by HR staff covering Accessibility for
Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards
Regulation (IASR) and Ontario Human Rights Code (OHRC) requirements
Goals
• Review and update Accessibility Policy to reflect industry best practices,
continuing to meet AODA and IASR requirements
• Review and update corporate Procurement Policy, incorporating a barrier-free
purchasing lens
• Consider updating accessibility training modules onto an all-encompassing,
online training platform with updated modules and accurate, automated record
tracking once the new website and employee portal has been established
Timelines
Ongoing
• Monitoring ongoing and future potential updates to the IASR
2021-2023
• Continue to investigate viable new digital (drone technology) and accessible
opportunities for tourism, economic development and events so everyone can
enjoy and access these either in person or online
Part II – Information and Communications
Progress
• Residents can now attend meetings either virtually or by phone and meeting
recordings can be made available by request
• Introduction of Laserfiche scanning technology into a central depository
30
• All employees now have access to more documentation when requested by
residents to ensure successful continuity of providing services
• Applied for a grant to upgrade website (eSolutions) to provide an online
residential portal and self-service opportunities
o This platform will integrate with existing eSCRIBE Software
• Implemented e-transfer payments for items such as Landfill, Building Permits,
Planning Department Fees (i.e., other general accounts that cannot currently be
paid through online banking such as water and taxes)
Goals
• Council approved – October 13, 2021 to hire an individual to assist staff in
ensuring continuity of accessible scanned content
• Review and update the Election Accessibility Plan for the 2022 Election
Timelines
Ongoing
• Continue to populate Laserfiche central depository
• Continue to seek out grants for new accessible technology opportunities
2021-2023
• Continue to populate Laserfiche central depository
• Prioritize a residential and staff portal if successfully secure eSolutions grant
o If unsuccessful prioritize web software procurement during the 2022
budget process
• Continue to investigate viable new digital (drone technology) to promote tourism,
economic development and events so everyone can enjoy in person or online
Part III – Employment
Progress
• Emergency workplace Response for Employees with Disabilities Policy 2014
• Hiring Policy RR 04-2014 updated September 2018 and 2019 to address
legislative changes during the recruitment and onboarding process
• All job postings let the public know that accommodations are available upon
request during the recruitment process
Goals
• Review Accommodations in the workplace January 21, 2021 (no changes)
o The Municipality is committed to supporting employees who have been
absent from work and who require and accommodation plan to return to
work
31
Timelines
2021-2023
• Continue to promote inclusion and diversity with the recruitment process
• Online application process once a public portal has been developed
Part IV.1 – Design of Public Spaces
Accessible Built Environment
Progress
• All sidewalks as planned will be 60” wide with tactile plates at intersections.
• New sidewalk with tactile plates, which includes the following:
o Currie Road,
o John Street,
o Annabella Street,
o Marsh Line (east of Currie),
o Wesley Street,
o Talbot Line in Wallacetown, and
o Both sides of Gordon Street to Currie Road
• A section of the sidewalk on Chestnut Street leading to the school included tactile
plates
• New crosswalk at Miller Road by Sons of Scotland park includes 60” width with
tactile plates at intersections as well as wheelchair accessible entrance ramping
• All new signage through the community i.e., park, trails, grant funds received for
projects etc., included high contrast text and/or informative images using a sans
serif font and anti-glare materials
Goals
• Continue to include barrier free outdoor spaces, infrastructure etc., as capital or
operational projects are identified and approved by council
• Ensure any major renovations are retrofitted to minimum meet Design of Public
Spaces and Ontario Building Code specifications and standard
Timelines
Ongoing
• Continue to monitor funding opportunities and ensure all projects meet the IASR
and Ontario Building Code requirements
32
Part IV.2 Customer Service
Progress
• In consultation with the County of Elgin & Central Elgin Joint Accessibility
Advisory Committee, the Municipality is able to utilize the following documents:
o Elgin County Accessible Playground Consultation Document
o Elgin County Recreational Trails Consultation Document
o Elgin County Accessible On-Street Parking Standard
o Elgin County Rest Areas Consultation Document
• Installed new accessible splashpad in the Sons of Scotland Park in 2018 with
accessible play features
• Ensured all new signage for trails, parks and roads were compliant with ISAR
technical minimum standards i.e., anti-glare, high contrast, correct size and
positioning
o Signs installed at the Buttermilk Bog, Pool, Sons of Scotland and the Trail
o Other signs are community signage
• Successfully secure a grant for a digital sign located at the Municipal office on
the main street Currie Road
o Providing high visibility to residents and people leaving the 401 corridors
Goals
• Resident online portal to conduct personal business or access to public central
depository
• Continue to provide accessible recreational opportunities
Timelines
Ongoing
• Implementation and introduction of online resident portal
33
Municipality of West Elgin
Part I – General Requirements
Progress
• Accessibility Policies updated in 2021
• Multi-Year Accessibility Plan in conjunction with Elgin County in 2015 and
expired at the end of 2020
• Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) in 2015, 2017 & 2019
• Accessibility on-boarding training provided by HR staff covering Accessibility for
Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards
Regulation (IASR) and Ontario Human Rights Code (OHRC) requirements, which
includes online video options
• Desk Audit completed in 2021 by Ministry for Seniors and Accessibility
Goals
• Review and update corporate Procurement Policy, incorporating a barrier-free
purchasing lens
• Create better tracking of accessibility training
• Provide updated training for writing accessible reports for Council and
Committees
Timelines
Ongoing
• Working with Elgin County Accessibility Coordinator on developing training for
staff
• Monitoring ongoing and future potential updates to the IASR via Standards
Development Committee Recommendations
2021-2023
• Writing accessible reports training before the end of 2022
• Review procurement policy
• Ensure transit policies are up to date
Part II – Information and Communications
Progress
• Website redevelopment in 2020 to WCAG 2.0 Level AA compliance
• Accessibility Feedback Procedure & Feedback Form created in 2018
34
Goals
• Review Request for Accessible Formats and Communications supports
Procedure and Accessibility Feedback Procedure & Feedback Form for potential
areas to upgrade above and beyond IASR requirements
• Training for staff on accessible Social Media posting
• Purchase of Accessibility scanning software for website to ensure compliance is
maintained
Timelines
Ongoing
• Receive accessible document training for document authors and staff website
content writers
• Accessibility Feedback Procedure & Feedback Form review and updates to
ensure compliance
2021-2023
• Update request for Accessible Formats and Communication Supports Procedure
Part III – Employment
Progress
• All job postings include a statement about being an equal opportunity employer
and that accommodation for accessibility purposes can be requested (2018)
• Updated Workplace Accommodation and Emergency Procedures for
Accessibility policies (2021)
Goals
• Ensure that Human Resources policies reflect best practices and IASR standards
Timelines
Ongoing
• Ensure that Human Resources policies reflect best practices and IASR
requirements by conducting annual reviews
Part IV -Transportation
Progress
• Creation of Four Counties Transit Service Accessibility Policy (2019)
• Creation of Four Counties Transit Accessibility Training (2020)
Goals
• Ensuring policies and training standards are met as per the IASR
35
Timelines
Ongoing
• Review and update all Four Counties Transit Service Policies to ensure they are
meeting industry best practices and IASR Transportation Standard
2021-2023
• Procurement of a new Accessible Transit Bus
Part IV.1 – Design of Public Spaces
Accessible Built Environment
Progress
• Creation of accessible parking spot in West Lorne on Main Street (2018)
• Installation of a barrier free playground in Miller Park (2020)
• Creation of accessible parking spaces at Miller Park (2019)
• Redevelopment of Municipal Office to include barrier free washroom for public
use, barrier free work spaces and improve accessibility to office
o Received Enabling Accessibility Fund –small projects Grant (2020)
Goals
• Applied for Enabling Accessibility Fund – mid-sized projects Grant to provide
improvements to accessibility at all recreation facilities, including pathways,
washrooms, change rooms at pool and sliding entrance doors at facilities (2021)
• Redevelopment of all public washrooms to include barrier free washrooms and
improve accessibility (Arena, Recreation Centre, Pool, Marina and Beach, Miller
Park)
• Creation of multi-use pathways to link barrier free playground equipment and
other amenities within Miller Park
• Redevelopment of change room at Rodney Community Pool to include lift and
accessible change table, accessible showers and improved accessible doorways
to and from pool
• Creation of a barrier free washroom within Recreation Centre
• Continue to work with the County Accessibility Coordinator monitoring potential
funding opportunities for the built environment relating to accessibility under the
Enabling Accessibility Fund, Ontario Trillium Foundation, Canadian Tire
Jumpstart, Investing in Canada Infrastructure Program
Timelines
Ongoing
• Applying for grants to improve accessibility within all Municipal buildings
36
2021-2023
• Redevelopment of all public washrooms to include barrier free washrooms and
improve accessibility –Arena, Recreation Centre, Pool, Marina and Beach, Miller
Park (pending funding approval)
• Creation of multi-use pathways to link barrier free playground equipment and
other amenities within Miller Park (pending funding approval)
• Redevelopment of change room at Rodney Community Pool to include lift and
accessible change table, accessible showers and improved accessible doorways
to and from pool (pending funding approval)
• Creation of a barrier free washroom within Recreation Centre (pending funding
approval)
Part IV.2 Customer Service
Progress
• Incorporated Customer Service Policy with updated Accessibility Policy meeting
appropriate requirements (2021)
• Created accessible feedback form and policy (2019)
• Provided refresher training to staff on accessible customer service (2020)
• Developed on-boarding accessible customer service training video in conjunction
with Elgin County Accessibility Co-Ordinator (2020)
Goals
• Create Temporary Service Disruption Procedure
• Create Service Animals in the Workplace Procedure
• Create Support Persons Procedure
• Review and update accessibility feedback procedure while including an
accessibility feedback form for members of the public
• Ensure Temporary Service Disruption Procedure is included in on-boarding
training for staff responsible for corporate communications
Timelines
Ongoing
• Update the policies and procedures to better align them with IASR and AODA
requirements and industry best practice
• Create the following procedures:
o Temporary Service Disruption Procedure
o Service Animals in the Workplace Procedure
o Support Persons Procedure
• Ensure staff are trained at on-boarding on the Temporary Service Disruption
Procedure
37
Town of Aylmer
Part I – General Requirements
Progress
• Multi-Year Accessibility Plan created in 2015 and expired at the end of 2020
• Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) in 2017, 2018, 2019
• Updated all HR Policies to correspond with introduction of the Integrated
Accessibility Standards Regulation (2017)
• Updated accessibility training for all staff at the Town of Aylmer to include the
IASR (2017)
• Updated the orientation training to align with HR Policy and training updates with
respects to the IASR (2017)
• Provided training on the IASR to Council members (2016)
Goals
• Review and update Accessibility Policy to reflect industry best practices,
continuing to meet AODA and IASR requirements
• Review and update corporate Procurement Policy, incorporating a barrier-free
purchasing lens
• Updating accessibility training modules onto an all-encompassing, online training
platform with Laserfiche with updated modules and accurate, automated record
tracking
• Review to ensure compliance with the IASR and implement drafted policies
pertaining to accessibility
o Accessible Elections Guide (2022)
Timelines
Ongoing
• Continue monitoring the IASR to ensure policies and procedures reflect best
practices and any changes made by the Standards Development Committee
2021-2023
• Review and implement an Accessible Elections Guide (2022)
• Utilize new Laserfiche platform to better track accessibility training
• Update Procurement By-Law 34-19 to reflect current Accessibility criteria (2022)
Part II – Information and Communications
Progress
• Website redevelopment in 2020 to WCAG 2.0 Level AA compliance
38
• Provided basic overview of WCAG 2.0 Level AA requirements to all staff
• Training provided by the website vendor on web accessibility
• Request for Accessible Formats and Communication Supports Procedure section
created and added to the Accessibility Policy (2017)
• Added an Accessibility Feedback Procedure & Feedback section in the
Accessibility Policy (2017)
• Emergency Services Department implemented an app available to the public that
provides accessible emergency notifications (2018)
Goals
• Update Town Council Reports and PowerPoint templates via Laserfiche to
ensure continued compliance with the WCAG 2.0 Level AA
• Corporate training on website accessibility and accessible documents for
administrative staff
Timelines
Ongoing
• Continue to ensure templates are in accessible format and provide updated
templates to all staff on an ongoing basis
• Provide accessibility training to administrative staff on web compliance and
accessible documents on an ongoing basis to ensure compliance with IASR
requirements
2021-2023
• Created and implemented an accessible logo to confirm that documents have
been screened for accessibility and who to contact for accessible formats (2021)
Part III – Employment
Progress
• Review and update Accommodations Policy to reflect industry best practices
• Redeveloping the Recruitment section of the webpage to ensure it is user friendly
and aligns with the IASR requirements
o Notify public of changes to recruitment process to ensure applicants are
aware of accommodation procedures
• Review and update Emergency Workplace Response for Employees with
Disabilities Policy to reflect industry best practices
o Potential development of specific Emergency Response Plans based on
specific disabilities
39
Goals
• Review and update Accommodations Policy to reflect industry best practices
• Redeveloping the Recruitment section of the webpage to ensure it is user friendly
and aligns with the IASR requirements
o Notify public of changes to recruitment process to ensure applicants are
aware of accommodation procedures
• Review and update Emergency Workplace Response for Employees with
Disabilities Policy to reflect industry best practices
o Potential development of specific Emergency Response Plans based on
specific disabilities
Timelines
Ongoing
• Redevelopment of the Recruitment section of the website to improve recruitment
process and ensure alignment with the IASR requirements
• Review of the Accommodation Policy and Emergency Workplace Response for
Employees with Disabilities Policy to reflect industry best practices
Part IV.1 – Design of Public Spaces
Accessible Built Environment
Progress
• New Gazebo beside Town Hall meets the Ontario Building Code requirements
and consultation with the builder was done to ensure the following:
o The creation of a barrier free path of travel
o The entrance width would accommodate mobility devices and equipment
o All accessibility requirements were met per the IASR
Goals
• Secured a Covid-19 Resiliency Fund to make renovations to Town Council
Chambers that will aim to improve social distancing as well as accessibility
• Renovation project on the Town Council Chambers will improve the following:
o Provide access to a separate public entrance with an accessible barrier-
free washroom
o Enlarge the Council Chambers to make it easier to access to improve
accommodation options
o Upgrading the technology in the Council Chambers to improve assistive
services (closed captions, audio output, visibility of agendas/content)
o Install a ramp to connect the adjoining buildings where the new Council
Chambers will be located
40
Timelines
2021-2023
• Renovation project to Town Council Chambers will be completed providing better
access to the Chambers and accommodations for people with disabilities
Part IV.2 Customer Service
Progress
• Introduced new policies regarding Accessibility Service Animals in the
Workplace, Accessibility Support Persons and Temporary Service Disruptions to
account for the IASR requirements (2017)
• Accessible Customer Service training and quiz taken by all Town of Aylmer staff
• New website greatly assists with resident or visitor access to important Town of
Aylmer information
Goals
• Training on Customer Service to improve knowledge on accessibility and
accommodations, as well as how to interact with people with various types of
disabilities
• Review processes to determine if more can be transitioned to provide online
options as well as in person options to increase accessibility
• Ongoing monitoring of IASR requirements to ensure that policies and procedures
are aligned with Customer Services Standard and industry best practices
• Implement new online processes for providing public services to the community.
This includes integration of the public facing Laserfiche portal to assist with
property tax payment, building inspection services, vital statistics related
information etc.
Timelines
Ongoing
• Review of policies and procedures to align it with best practices and IASR
• Training provided to all staff on Customer Service processes and interactions
with persons with various types of disabilities
2021-2023
• Review of processes to provide multiple means of accessing the processes (in
person or online)
41
Township of Malahide
Part I – General Requirements
Progress
• Accessibility Policy updated in 2016 to address legislative changes to the
Integrated Accessibility Standards Regulation (IASR) inclusive of an
organizational commitment
• Multi-Year Accessibility Plan created in 2015 and expired at the end of 2020
• Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) in 2015, 2017 & 2019
• Accessibility on-boarding training provided by HR staff covering Accessibility for
Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards
Regulation (IASR) and Ontario Human Rights Code (OHRC) requirements
Goals
• Review and update Accessibility Policy to reflect industry best practices,
continuing to meet AODA and IASR requirements
• Review and update corporate Procurement Policy, incorporating a barrier-free
purchasing lens
• Consider updating accessibility training modules onto an all-encompassing,
online training platform with updated modules and accurate, automated record
tracking
Timelines
Ongoing
• Monitoring ongoing and future potential updates to the IASR via Standards
Development Committee Recommendations
2021-2023
• Procurement Policy update
• Accessibility Policy review and update
2024-2026
• Accessibility training updates
Part II – Information and Communications
Progress
• Website redevelopment in 2020 to WCAG 2.0 Level AA compliance
• Request for Accessible Formats and Communication Supports Procedure
created in 2017
42
• Accessibility Feedback Procedure & Feedback Form updated in 2018
Goals
• Receive accessible document training for document authors/ staff website
content uploaders
• Review Request for Accessible Formats and Communications supports
Procedure and Accessibility Feedback Procedure & Feedback Form for potential
areas to upgrade above and beyond IASR requirements
Timelines
2021-2023
• Accessible document training
2024-2026
• Review Request for Accessible Formats and Communications Supports
Procedure and Accessibility Feedback Procedure & Feedback Form
Part III – Employment
Progress
• All job postings let the public know that accommodations are available upon
request during the recruitment process
• Human Resources Policy B-4.3 Accommodating Special Needs updated in 2013
Goals
• Update HR Policy B-4.3 Accommodating Special Needs to reflect industry best
practices and IASR requirements
• Create Emergency Workplace Response for Employees with Disabilities Policy to
reflect industry best practices
• Create new Return to Work Process and Return to Work Plan for employees
Timelines
2021-2023
• Update HR Policy B-4.3 Accommodating Special Needs
• Create Emergency Workplace Response for Employees with Disabilities
• Create new Return to Work Process and Return to Work Plan
43
Part IV.1 – Design of Public Spaces
Accessible Built Environment
Progress
• In consultation with the County of Elgin & Central Elgin Joint Accessibility
Advisory Committee, the Township of Malahide is able to utilize the following
documents in place of their respective consultation requirements as outlined
above
o Elgin County Accessible Playground Consultation Document
o Elgin County Recreational Trails Consultation Document
o Elgin County Accessible On-street Parking Standard
o Elgin County Rest Areas Consultation Document
• Installed new playground equipment in 2019 at Mill Street Park in Springfield
incorporating accessible play features
• Sidewalk installations at Wonnacott Park in Port Bruce in 2018
• Hard surfacing, accessible parking installed at the observation deck In Port Bruce
in 2019
• Additional accessible picnic tables purchased at both Port Bruce, Malahide
Community Place and Mill Street Park across 2018 & 2019
• Engineered Wood Fibre (EWF) installed in 2018 at the playground area in Port
Bruce, providing significant upgrades to the previous surface
Goals
• No major built environment/ capital projects planned at this time – most municipal
building is fairly new and not considering any significant renovations over the
next 5 years
• Continue to work with the County Accessibility Coordinator monitoring potential
funding opportunities for the built environment relating to accessibility under the
Enabling Accessibility Fund, Ontario Trillium Foundation, Canadian Tire
Jumpstart, Investing in Canada Infrastructure Program
Timelines
Ongoing
• Monitor funding opportunities
Part IV.2 Customer Service
Progress
• Accessibility Policy updated in 2016 meeting appropriate requirements as it
relates to the Customer Service Standard
• Created Accessibility Feedback Procedure (2017)
44
• Created Accessibility Training Procedure (2017)
• Created Temporary Service Disruption Procedure (2017)
• Created Service Animals in the Workplace Procedure (2017)
• Created Support Persons Procedure (2017)
Goals
• Accompanying the goals laid out in the General Requirements Section as it
relates to job specific training, consider creating a customer service focused
training module for all Township staff to complete in addition to the standard on-
boarding accessibility training
• Review and update Service Animals in the Workplace Procedure to reflect new
industry best practices
• Review and update accessibility feedback procedure while including an
accessibility feedback form for members of the public
• Ensure Temporary Service Disruption Procedure is included in on-boarding
training for staff responsible for corporate communications
Timelines
2021-2023
• Customer service focused training module
• Review and update Service Animals in the Workplace Procedure
• Ensure Temporary Service Disruption Procedure is included in communications
related to on-boarding training
• Review and update accessibility feedback procedure
2024-2026
• Review Accessibility Feedback Procedure and Form
45
Township of Southwold
Part I – General Requirements
Progress
• Accessibility policy updated in 2019 to address Accessible Maintenance
procedures relating to any newly constructed or redeveloped elements provided
for under the Design of Public Spaces Standard.
• Multi-Year Accessibility Plan created in 2016 and expired at the end of 2020
• Accessibility Compliance Reports filed with the Ministry for Seniors and
Accessibility (formerly Accessibility Directorate of Ontario) in 2015, 2017 & 2019
Goals
• Review and update Accessibility Policy to reflect industry best practices,
continuing to meet AODA and IASR requirements
Timelines
Ongoing
• Monitoring ongoing and future potential updates to the IASR via Standards
Development Committee Recommendations
2021-2023
• Accessibility Policy review and update
Part II – Information and Communications
Progress
• Website redevelopment in 2021 to WCAG 2.0 Level AA compliance
• Accessibility Feedback Procedure and Feedback Form updated in 2019
• Accommodation Policy updated in 2019
Goals
• Receive accessible document training for document authors/ staff website
content uploaders
Timelines
2021-2023
• Accessible document training
2024-2026
• Web content to meet success criteria 1.2.4 Captions (Live)
• Web content to meet success criteria 1.2.5 Audio Descriptions (Pre-Recorded)
46
Part III – Employment
Progress
• All job postings let the public know that accommodations are available upon
request during the recruitment process
• Accommodation Policy updated in 2019
Goals
• Review and update Emergency Workplace Response for Employees with
Disabilities procedure
• Review and update the Return to Work Process and Return to Work Plan
Timelines
2021-2023
• Review and update the:
o Emergency Workplace Response for Employees with Disability procedure
o Return to Work Process and Return to Work Plan
Part IV.1 – Design of Public Spaces
Accessible Built Environment
Progress
• In consultation with the County of Elgin and Central Elgin Joint Accessibility
Advisory Committee, the Township of Southwold is able to utilize the following
documents in place of their respective consultation requirements as outlined
above:
o Elgin County Accessible Playground Consultation Document
o Elgin County Recreational Trails Consultation Document
o Elgin County Accessible On-street Parking Standard
o Elgin County Rest Areas Consultation Document
• Completion of a new accessible playground at the Talbotville Meadows
Subdivision Park
• Completion of accessible walking trails at parks in Shedden, Fingal and
Talbotville
Goals
• Completion of new accessible playground and pavilion at the Shedden Open
Space Park – 2021
• Continue to work with the County Accessibility Coordinator monitoring potential
funding opportunities for built environment relating to accessibility under the
47
Enabling Accessibility Fund, Ontario Trillium Foundation, Canadian Tire
Jumpstart, Investing in Canada Infrastructure Program
Timelines
Ongoing
• Monitor funding opportunities
Part IV.2 Customer Service
Progress
• Created Accessibility Feedback Procedure (2019), updated (2019)
• Created Accessibility Training Procedure (2017), updated (2019)
• Created Temporary Service Disruption Procedure (2017)
• Created Service Animals in the Workplace Procedure (2017)
• Created Support Persons Procedure (2017)
• Updated Accommodation Policy (2019)
Goals
• Conduct a thorough review of all customer service policies and procedures
(Accessibility Feedback Procedure, Accessibility Training, Temporary Service
Disruption Procedure, Service Animals in the Workplace Procedure, Support
Persons Procedure, and Accommodation Policy), and update accordingly
• Provide annual training to staff on customer service policies and procedures
• Provide bi-annual training to all Township of Southwold Volunteers and
Committee members on customer service policies and procedures
Timelines
2021-2023
• Conduct a thorough review of all customer service policies and procedures
(Accessibility Feedback Procedure, Accessibility Training, Temporary Service
Disruption Procedure, Service Animals in the Workplace Procedure, Support
Persons Procedure, and Accommodation Policy), and update accordingly.
• Provide annual training to staff on customer service policies and procedures
2024-2026
• Provide bi-annual training to all Township of Southwold Volunteers and
Committee members on customer service policies and procedures
48
Communication
This plan will be available on Elgin County’s website, located at www.elgincounty.ca. A
print copy of this plan is also available by contacting the County’s Accessibility
Coordinator.
Local Municipal Partner Websites:
Municipality of Bayham: https://www.bayham.on.ca/
Municipality of Central Elgin: https://www.centralelgin.org/en/index.aspx
Municipality of Dutton Dunwich: https://www.duttondunwich.on.ca/
Municipality of West Elgin: https://www.westelgin.net/en/index.aspx
Town of Aylmer: https://aylmer.ca/
Township of Malahide: https://www.malahide.ca/en/index.aspx
Township of Southwold: https://www.southwold.ca/en/index.aspx
Feedback
The County of Elgin is committed to ensuring accessibility is a reality throughout all
facilities and business operations. There is still so much to accomplish, and as we
progress, we would like to hear from you!
Do you have any thoughts or feedback on what has been accomplished so far? Please
contact us with your questions and ideas: Elgin County Accessibility Feedback Form
Contact Information
Phone: 519-631-1460 x 167 Fax: 519-633-7785
Mail: Sarah Savoie, Accessibility Coordinator
Elgin County, Administration Building 450 Sunset Drive, St. Thomas ON N5R 5V1 Email: ssavoie@elgin.ca
This document is available in accessible format and/or with
communication supports, upon request.
49
Appendix A
Accessible Maintenance Procedures
Maintenance of Accessible Elements
Purpose:
To meet the requirements under the Integrated Accessibility Standards Regulation
(O.Reg 191/11), Design of Public Spaces Standard (Section 80.44) Maintenance of
Accessible Elements
Practices
To ensure that any newly constructed or redeveloped elements provided for under the
Design of Public Spaces will have procedures for preventative and emergency
maintenance of the accessible elements in public spaces.
Scope
Organizations shall ensure that their Multi-Year Accessibility Plan includes procedures
for preventative and emergency maintenance of the accessible elements in public
spaces as required under this Part and procedures dealing with temporary disruptions
when accessible elements required under this Part are not in working order.
The Design of Public Spaces Standard applies to public spaces that are newly
constructed or redeveloped, that include:
• Recreational Trails and Beach Access Routes
• Outdoor Public Use Eating Areas
• Outdoor Play Spaces
• Exterior Paths of Travel
• Accessible Parking
Application
Departments that maintain elements listed under Scope:
- Shall apply best practices in the preventative maintenance of accessible
elements with periodic checks such as;
o Annual inspections, or more frequently as per the Minimum Maintenance
Standards
o After storms or events that might affect accessible elements
o As part of any reports of vandalism or complaints
- Shall apply best practices in the emergency maintenance of accessible elements
with active response once notified
50
- Shall apply best practices in the emergency maintenance of accessible elements
with active response once notified
- Shall continue to provide public notification of temporary disruptions in keeping
with compliance requirements under the Integrated Accessibility Standard
Regulation (O. Reg 191/11) and the Municipality’s corresponding policy:
o Notice of the disruption will include: the reason for the disruption, its
anticipated duration and a description of alternative facilities or services, if
any that are available
o Notice will be given by posting the information in a conspicuous place as
well as by posting the information on the Municipal website
- Notify the Road Supervisor for the affected Municipality (where applicable)
- Repair as soon as practicable
51
Appendix B
Temporary Service Disruptions
If a temporary service disruption is planned the County will give notice of the disruption.
Notice of the disruption will include: the reason for the disruption, its anticipated duration
and a description of alternative facilities or services, if any that are available.
Procedures for specific service disruptions will be developed, and a copy of the
procedures will be available to individuals upon request.
Notice will be given by posting the information in a conspicuous place as well as by
posting the information on the County or Library website.
Temporary Service Disruptions Procedure
Purpose
The purpose of this procedure is to establish guidelines for providing notification of
temporary disruptions of service to people with disabilities. These notices may be for
either planned or unexpected disruptions of service.
Implementation
Notices for both unexpected and planned service disruptions will be provided in a
variety of formats that will take into account a range of disabilities and will outline:
• The reason for the disruption;
• Its anticipated duration;
• A description of alternative facilities or services, if any are available; and,
• Contact information. Notices for unexpected service disruptions will be posted as soon as possible, using
large, clear print and plain language at the physical entrances to the facility and
throughout the facility (if required) and in any other location that the County deems is
necessary.
Notices for planned service disruptions will be posted using large, clear print and plain
language at the physical entrances to the facility and throughout the facility where
necessary. In addition, planned service disruptions that are intended to last more than
48 hours will be posted on the County’s website.
REPORT
CAO
TO: Mayor & Members of Council
FROM: Thomas Thayer, Chief Administrative Officer
DATE: July 6, 2023
REPORT: CAO-40/23
SUBJECT: 2022 JOINT ANNUAL ACCESSIBILITY STATUS REPORT
BACKGROUND
Elgin County and its lower-tier municipal partners have created and adopted a Joint Multi-
Year Accessibility Plan spanning 2021-2026, most recently considered by Bayham Council
by way of Report CAO-39/23.
As a result of having a legislated accessibility plan, Elgin County and its lower-tier municipal
partners are required to collaboratively prepare an annual accessibility status report on the
progress of measures taken to implement the goals outlined in the Joint Multi-Year
Accessibility Plan. Additionally, the status report must be posted on the County and LMPs
websites for the public, per the Integrated Accessibility Standards Regulation (IASR)
requirements.
DISCUSSION
Through the coordination of the Accessibility Coordinator, Elgin County Council received and
approved the 2022 Joint Annual Accessibility Status Report at its June 13, 2023. The
Accessibility Coordinator is requesting that all lower-tier municipalities in Elgin County receive
and adopt this Report, and post it on their respective Municipal websites.
The 2022 Joint Annual Accessibility Status Report is attached hereto for Council’s
consideration. Staff recommend approval and direction to post to the Municipal website.
ATTACHMENTS
1. 2022 Joint Annual Accessibility Status Report
RECOMMENDATION
1. THAT Report CAO-40/23 re 2022 Joint Annual Accessibility Status Report be received
for information;
2. AND THAT the 2022 Joint Annual Accessibility Status Report be approved as presented,
and posted on the Municipal website.
Respectfully Submitted by:
Thomas Thayer, CMO, AOMC
Chief Administrative Officer
Joint Annual Accessibility Status
Report 2022
A summary of Elgin County and its Local Municipal Partners accomplishments towards inclusion
and accessibility in 2022
1
Elgin County and Local Municipal Partners
Joint Annual Accessibility Status Report 2022
Objectives and Purpose
This is the County of Elgin and its Local Municipal Partners (LMPs) Annual Accessibility Status
Report update. In 2015, Elgin County released its second Multi-Year Accessibility Plan, in
accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated
Accessibility Standards Regulation (Ontario Regulation 191/11). The plan outlined the County’s
strategy to prevent and remove barriers to accessibility, which includes how to meet
requirements under the AODA.
In 2021, the County released its first Joint Multi-Year Accessibility Plan (MYAP), which includes
the County of Elgin and its seven Local Municipal Partners’ accessibility progress, goals and
timelines for the next five years. As a result of the MYAP becoming a joint effort, it allowed the
Annual Accessibility Status Reports to become streamlined and collaborative rather than
requiring each LMP to create their own.
This Status Report includes the accessibility initiatives that were completed in 2022 to
implement the strategy outlined in the Joint Multi-Year Accessibility Plan.
The purpose of this Status Report is to make the public aware of Elgin County and its LMPs’
progress with accessibility implementation and to prevent and remove barriers and meet
requirements under the AODA and IASR.
Compliance Reporting
Elgin County filed their sixth Accessibility Compliance Report in February 2023, due to claiming
non-compliance regarding web accessibility and the WCAG 2.0 Level AA criteria in 2021. For the
2023 report, Elgin County was able to claim compliance and continues to work on maintaining
web compliance and document accessibility. Any LMPs who claimed non-compliance are
working with the Ministry for Seniors and Accessibility to ensure compliance is achieved. The
deadline for municipalities that reported compliance in 2021, will be on December 31, 2023.
Commitment Statement
The County of Elgin and its LMP’s statement of commitment establishes the vision and goals for
the Municipalities to meet the legislated accessibility requirements. The statement of
commitment is publicly available on the County website, accessibility policy and Joint MYAP.
The County of Elgin and its LMPs are committed to identifying, eliminating and preventing
barriers and improving accessibility for people with disabilities in a manner that respects
dignity, independence, integration and equal opportunity.
2
The County of Elgin and its LMPs recognize the diverse needs of all of our residents and
customers and will respond by striving to provide goods, services and facilities that are
accessible to all.
The County of Elgin and its LMPs are committed to being responsive to the needs of all of our
residents and employees. In order to meet the needs of people with disabilities the
Municipalities will:
• Ensure policies address dignity, independence, integration and provide for equal
opportunity for people with disabilities
• Allow people with disabilities to use their own personal devices to obtain, use or
benefit from the services offered by the County and LMPs
• Accommodate the accessibility needs of people with disabilities to ensure they
can obtain, use, or benefit from the County and LMPs goods, services, programs
and facilities
• Communicate with people with disabilities in a manner that is considerate of the
person’s disability
The County of Elgin and its LMPs will promote accessibility by ensuring that compliance is met
for all regulations made under the Accessibility for Ontarians with Disabilities Act, 2005. In
order to ensure that timelines are met, The County and its LMPs will establish, implement and
maintain a Joint Multi-Year Accessibility Plan. The plan will outline the County and its LMPs
strategy to prevent and remove barriers to people with disabilities. The plan will be updated on
an ongoing basis, as needed, to ensure it remains current and aligns with the IASR.
Continuous Achievements in Accessibility
• The County of Elgin and its LMPs focus on removing barriers which may exist in
our buildings and facilities, while ensuring that new buildings, leases, and
renovations do not create any new barriers
• Elgin County/Central Elgin Joint Accessibility Advisory Committee continues to
meet and review accessibility initiatives
• The County of Elgin and its LMPs continue to comply with the requirements of
the Integrated Accessibility Standards Regulation including continuing to train
staff, volunteers and third parties who interact on behalf of the Municipalities on
an ongoing basis
• All library branches continue to provide accessible materials and communication
supports upon request. In addition, the libraries have several accessible
materials and resources available including but not limited to: large print books,
audio books, CELA Library loan access, electronic materials with zoom features,
hand-held magnifiers as well as ZoomText with large print keyboards
• Continue to review customer feedback and take appropriate action
3
• The County of Elgin and its LMPs are continuously looking into new
accommodation options for people with disabilities
• Use of technology such as eScribe to ensure that Council agendas and minutes
are completely accessible as well as maintaining website compliance achieved
• Continue to explore and monitor potential funding opportunities for the built
environment relating to accessibility under the Enabling Accessibility Fund,
Ontario Trillium Foundation, Canadian Tire Jumpstart and Investing in Canada
Infrastructure Program
Highlights of 2022
• The County of Elgin accomplished the following in 2022:
o Working to complete renovations on accessible elevators in the County
Administration Building
o Finish making upgrades to Council chambers and front lobby on first floor
o Created an Accessibility Content Style and Design Guide, and a Creating
Accessible Documents Guide
o Continued making changes to the County website to ensure compliance
with the WCAG 2.0 Level AA requirements
o Completed the Joint Annual Accessibility Status Report for 2022 regarding
the progress made for the Joint Multi-Year Accessibility Plan
o Began the creation of a Joint Diversity, Equity and Inclusion Plan between
Elgin County and Local Municipal Partners that includes accessibility
o Creation of training for document accessibility which will be rolled out to
Elgin County staff and Local Municipal Partners upon request in 2023
• Elgin County / Central Elgin Joint Accessibility Advisory Committee (JAAC)
reviewed and provided consultation on:
o The County of Elgin Accessibility Policy to ensure it meets industry best
practice
o The creation of the Accessibility Content Style and Design Guide and a
Creating Accessible Documents Guide
o The establishment of on-street accessible parking spaces in downtown
Rodney near Furnival Road
o The revision of the JAAC Terms of Reference
o The JAAC Co-Hosted the Accessibility Open House with the City of St.
Thomas
• The Municipality of Bayham accomplished the following in 2022:
o Conducted an accessible Election including establishment of a Municipal
Election Accessibility Plan and Election Official training
4
o Approved schematic plans for Straffordville Community Centre expansion
o Tendering and construction planned for 2023
o Applied to the Enabling Accessibility Fund for accessibility upgrades at the
Marine Museum
o Approval of capital item for new website in 2023
o Ongoing sidewalk improvements through Bayham’s capital program
including 1.3 kms of new sidewalk in Vienna
o Implementation of technology for hybrid Council meetings
• The Municipality of Central Elgin accomplished the following in 2022:
o Hard surfaced accessible concrete sidewalks added to Union Street Park in
Belmont
o Construction of a barrier free and accessible washroom in Union Street Park
in Belmont
o Accessible playground equipment Union Street Park
o Accessible fitness equipment Union Street Park
o Construction of an accessible elevator at the Belmont Arena
o Addition of sidewalks in Old Lynhurst including two crosswalks from Talbot
Hill to Wellington Road
o Restoration of the gravel pathway around the Little Creek Stormwater
Management Facility in Port Stanley
• The Municipality of Dutton Dunwich accomplished the following in 2022:
o Accessible ramp and entrance at town hall railing to be installed this fall
o Development of a new website with a citizen portal for residents to
complete municipal business 24/7
o Two fully accessible outdoor exercise equipment (accessible hand bike and
upper body stretcher) to add to our existing pieces – a total of 5
o Hand sensor door opener replaced a paddle at our medical centre and
Service Ontario offices
o Applied for the Enabling Accessibility Grant -small projects component to
make our entire front reception area accessible
o If successful it will be completed this December as we have the drawing and
specs already
o Continue to digitize our TOMRMS filing system so employees (present a
future) can access any files should they need to work from home as an
accommodation due to any issues
• The Municipality of West Elgin accomplished the following in 2022:
o Completed Accessible public/staff washroom as part of Municipal Office
Renovations – monies provided through Enabling Accessibility Grant
5
o Open renovated Municipal Office with better accessibility for staff and
public – accessible front counter, entrance way and meeting room as well
as staff areas
o Completed Pre-Election Accessibility Plan and placed on website
o Provided training on accessibility to staff to ensure compliance (ongoing)
o Continued updating documents for website to ensure compliance (ongoing)
o Completion of Accessible Parking space on Moriah Street in Rodney as part
of Downtown Rodney Reconstruction
o Worked with a local service group to create accessible pathways in Miller
Park (1 section completed and this is an ongoing project to provide
accessible pathways throughout park)
• The Town of Aylmer accomplished the following in 2022:
o Administered an accessible election in accordance with the Municipal
Elections Act
No requests for accommodation were received throughout the
election period; however, staff received positive feedback from
visitors respecting the voting method (Internet, Telephone) with in-
person assistance available onsite
o Accessible upgrades were made to the newly renovated Council Chambers
located at 25 Centre Street, Aylmer
o Continued accessibility related improvements to www.aylmer.ca
o Continued staff training regarding WCAG 2.0 Level AA requirements
• The Township of Malahide accomplished the following in 2022:
o Provided training on document accessibility to staff to ensure compliance
(ongoing)
o Created a Municipal Elections Accessibility Plan
o Continued making changes to the Township website to ensure compliance
with the WCAG 2.0 Level AA requirements
o Continued making changes to the Township Facebook page to ensure
compliance with the WCAG 2.0 Level AA requirements
• The Township of Southwold has accomplished the following in 2022:
o Staff participation document accessibility training to ensure compliance
(ongoing)
o Update to Official Plan Text – now an accessible document
o Update to many other documents to make accessible – creation of
templates so they are accessible going forward
o Continue to update and maintain Township website to ensure compliance
with the WCAG 2.0 Level AA requirement
o Completion of accessible pavilion and playground in new Talbotville park
6
Availability of the Plan and Status Report
The Multi-Year Accessibility Plan and Annual Accessibility Status Reports can be accessed
through Elgin County’s website on the Accessibility Page:
https://www.elgincounty.ca/accessibility/
Contact Information
For more information contact – Elgin County’s Accessibility Coordinator:
Phone 519-614-0620
Fax 519-633-7785
Email ssavoie@elgin.ca
Mail Accessibility Coordinator
County of Elgin, Human Resources Dept.
450 Sunset Drive,
St. Thomas, ON N5R 5X7
Accessible formats and/or communication support(s) are available upon request.
THE CORPORATION OF THE MUNICIPALITY OF BAYHAM
BY-LAW NO. 2023-057
A BY-LAW TO CONFIRM ALL ACTIONS OF
THE COUNCIL OF THE CORPORATION OF
THE MUNICIPALITY OF BAYHAM FOR THE
SPECIAL COUNCIL MEETING HELD JULY 6, 2023
WHEREAS under Section 5 (1) of the Municipal Act, 2001 S.O. 2001, Chapter 25, the powers of
a municipal corporation are to be exercised by the Council of the municipality;
AND WHEREAS under Section 5 (3) of the Municipal Act, 2001, the powers of Council are to be
exercised by by-law;
AND WHEREAS the Council of The Corporation of the Municipality of Bayham deems it
advisable that the proceedings of the meeting be confirmed and adopted by by-law.
THEREFORE THE COUNCIL OF THE CORPORATION OF THE MUNICIPALITY OF
BAYHAM ENACTS AS FOLLOWS:
1. THAT the actions of the Council of The Corporation of the Municipality of Bayham in
respect of each recommendation and each motion and resolution passed and other
action by the Council at the Council meeting held July 6, 2023 is hereby adopted and
confirmed as if all proceedings were expressly embodied in this by-law.
2. THAT the Mayor and Clerk of The Corporation of the Municipality of Bayham are hereby
authorized and directed to do all things necessary to give effect to the action of the
Council including executing all documents and affixing the Corporate Seal.
READ A FIRST, SECOND AND THIRD TIME AND FINALLY PASSED THIS 6th DAY
OF JULY 2023.
____________________________ _____________________________
MAYOR CLERK